商務(wù)英語unit1customers-資料下載頁
2024-09-29 11:31本頁面
【導(dǎo)讀】你把實(shí)情告訴我，這對(duì)我很有幫助。你對(duì)我的忠誠(chéng)能讓我信得過嗎？間接疑問句通常提出“難”問題或私人問題，由助動(dòng)詞do構(gòu)成直接疑問句。
【正文】 stening Customer service 2. Stephen is ______ to First Direct because they are extremely _____________. He can do his banking over the _________ at any time of the day。 he can find out how much there is in his _______ and he can pay his ________. He also thinks the staff are very ________ and very ________. loyal convenient to me phone account bills professional friendly Writing: capital letters 1. Read the lists below. When do we use capital letters? ① Dr Yemeh, Ms Perez, Pro. Brown, Sir David, Danuta Lochowski ② The Customer Service Manager, the Personnel Director ③ Oxford Street, the Champs Elysees ④ London, Paris, Tokyo, New York ⑤ the River Thames, Mount Etna, the Black Forest ⑥ Monday, Tuesday, Saturday, April, September, June ⑦ Christmas Day, Ramadan, New Year ⑧ Finland, Brazil, Fin, Brazilian, Finnish, Brazilian ⑨ the Ritz Hotel, the Guggenheim Museum, the British Museum ⑩ First Direct, BA, CocaCola 11 a CD, a TV, a BMW, a VW, An XR3i Homework and checklist for Unit 1: ? What does customer loyalty mean? ? Give two examples of good customer care. ? what does British Airways offer its customer? ? What does First Direct bank offer its customers? ? Change this direct question into an indirect question: Do you have a code of practice?
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