商務(wù)英語(yǔ)unit1customers(完整版)
【正文】 ting: capital letters ? Reading: kwitFit advertisement ? Listening: customer service Key vocabulary : a person or anization who buys goods or services from a shop, business, etc. . The new shop across the road has taken away most of my customers. 馬路對(duì)面那家新的商店把我的大部分顧客都搶走了。 5. loyalty: being true and faithful . can I count on your loyalty? 你對(duì)我的忠誠(chéng)能讓我信得過(guò)嗎？ 6. Repeat business: a customer is happy with the service received from a pany and es back again. 7. Customer loyalty: the customer frequently uses the same pany or buys the same product. 8. Code of practice: a set of rules telling people what they can expect a pany to. care: what panies do to satisfy their customers. Leadin Read the text produced by three different panies and answer the questions. 1. What does each pany offer the customer? 2. What other examples of good customer care can you think of? Direct and indirect questions 直接疑問(wèn)句和間接疑問(wèn)句 Use We usually use direct questions to get information. 通常用直接疑問(wèn)句來(lái)獲得信息 . How much does it cost? . Does the pany have a code of practice? 1 We use indirect questions to ask ‘difficult’ or personal questions or when we want to be polite. 間接疑問(wèn)句通常提出“難”問(wèn)題或私人問(wèn)題，或者表示禮貌 . Could you tell me what qualifications you have?
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