【導(dǎo)讀】聯(lián)通省級(jí)客戶管理系統(tǒng)。中國(guó)聯(lián)合通信有限公司

　　

【正文】 ........................................................................................................................41 計(jì)劃任務(wù)制定 ..................................................................................................................................41 分解下達(dá) ..........................................................................................................................................41 任務(wù)完成情況統(tǒng)計(jì) ..........................................................................................................................42 4. 營(yíng)銷項(xiàng)目管理 ........................................................................................................................................42 大客戶服務(wù)方案模型管理 .............................................................................................................42 服務(wù)方案項(xiàng)目管理 ..........................................................................................................................43 5. 客戶經(jīng)理 的管理 ....................................................................................................................................43 v 客戶經(jīng)理基本信息管理 .................................................................................................................43 客戶經(jīng)理績(jī)效管理 ..........................................................................................................................43 客戶經(jīng)理日志管理 ..........................................................................................................................44 客戶經(jīng)理培訓(xùn)管理 ..........................................................................................................................44 6. 營(yíng)銷渠道管理 ........................................................................................................................................44 基礎(chǔ)信息維護(hù) ..................................................................................................................................44 分銷商檔案資料維護(hù) ...................................................................................................................44 分銷商賬戶管理 ...........................................................................................................................44 系統(tǒng)參數(shù)維護(hù) ..............................................................................................................................45 資源管理 ..........................................................................................................................................45 資源基礎(chǔ)信息配置 .......................................................................................................................45 分銷商資源管理 ...........................................................................................................................45 分銷商結(jié)算管理 ..............................................................................................................................47 結(jié)算基礎(chǔ)信息維護(hù) .......................................................................................................................47 返利結(jié)算管理 ..............................................................................................................................48 報(bào)表查詢 ..........................................................................................................................................49 查詢 .............................................................................................................................................49 報(bào)表統(tǒng)計(jì) ......................................................................................................................................49 7. 合作伙伴管理 ........................................................................................................................................49 合作伙伴信息管理 ..........................................................................................................................49 合作記錄信息管理 ..........................................................................................................................49 8. 客戶滿意度評(píng)估 ....................................................................................................................................50 9. 業(yè)務(wù)統(tǒng)計(jì)及分析 ....................................................................................................................................50 10. 回饋方案管理 ......................................................................................................................................51 11. 集團(tuán)業(yè)務(wù)產(chǎn)品管理 ..............................................................................................................................51 12. 內(nèi)部信息交流與共享 ..........................................................................................................................51 員工知識(shí)庫(kù) ....................................................................................................................................51 通知文件發(fā)布 ................................................................................................................................51 新聞發(fā)布 ........................................................................................................................................51 信息交流 ........................................................................................................................................52 客戶業(yè)務(wù)咨詢 ................................................................................................................................52 七． 縱向的業(yè)務(wù)支撐及業(yè)務(wù)管理需求 .......................................................................................................53 1. 總部客戶俱樂(lè)部需求引發(fā)對(duì)省分的要求 ..........................................................................................53 2. 總部業(yè)務(wù)管理支撐需求引發(fā)對(duì)省分的要求 ......................................................................................53 八． 簡(jiǎn)要需求分析 ..................................................................................