【導(dǎo)讀】杰合偉業(yè)分銷管理系統(tǒng)解決方案

　　

【正文】 ......... 80 Oracle8i..................................................................................................... 81 特點(diǎn) .................................................................................................................... 81 數(shù)據(jù) 庫系統(tǒng)結(jié)構(gòu) ........................................................................................ 83 財(cái)務(wù)軟件方案 ................................................................................................... 83 關(guān)鍵技術(shù) .......................................................................................................... 84 柔性構(gòu)件技術(shù) ............................................................................................ 84 客戶關(guān)系管理（ CRM） ............................................................................. 84 客戶關(guān)系管理的基本概念 ............................................................................... 85 （ 1）客戶 ........................................................................................................ 85 （ 2）客戶關(guān)系 ................................................................................................. 85 （ 3）客戶關(guān)系管理 .......................................................................................... 85 （ 4）客戶關(guān)系管理應(yīng)用軟件 ............................................................................ 85 客戶關(guān)系管理的應(yīng)用范圍 ............................................................................... 85 Call Center 實(shí)現(xiàn)方案建議 ........................................................................... 85 Call Center 概念 .............................................................................................. 85 （ 1）第一代呼叫中心 ...................................................................................... 86 （ 2）第二代呼叫中心 ...................................................................................... 86 （ 3）第三代呼叫中心 ...................................................................................... 86 呼叫中心系統(tǒng)的設(shè)計(jì)思 路 ............................................................................... 87 呼叫中心的系統(tǒng)功能 ...................................................................................... 87 （ 1）系統(tǒng)接入部分 .......................................................................................... 87 （ 2） CTI 平臺部分 .......................................................................................... 88 （ 3）應(yīng)用軟件系統(tǒng)部分 ................................................................................... 88 （ 4）系統(tǒng)后端部分 .......................................................................................... 89 GIS/GPS 應(yīng)用 ............................................................................................ 90 9 系統(tǒng)實(shí)施方案 .......................................................................................................... 91 杰合偉業(yè)分銷管理系統(tǒng)解決方案 第 7頁 實(shí)施規(guī)劃 .......................................................................................................... 91 第一階段實(shí)施規(guī)劃 ..................................................................................... 91 第二階段實(shí)施規(guī)劃 ..................................................................................... 91 第三階段實(shí)施規(guī)劃 ..................................................................................... 92 實(shí)施過程 .......................................................................................................... 92 第一 階段：前期 ........................................................................................ 92 領(lǐng)導(dǎo)層培訓(xùn)及管理理念的培訓(xùn) ........................................................................ 92 企業(yè)診斷 ........................................................................................................ 92 需求分析，確定目標(biāo) ...................................................................................... 92 軟件選型 ........................................................................................................ 93 第二階段：準(zhǔn)備 ........................................................................................ 93 項(xiàng)目組織 ........................................................................................................ 93 數(shù)據(jù)準(zhǔn)備 ........................................................................................................ 93 系統(tǒng)安裝調(diào)試 ................................................................................................. 93 軟件原型測試。 ............................................................................................. 93 第三階段：模擬運(yùn)行及用戶化 ................................................................... 94 模擬運(yùn)行 ........................................................................................................ 94 制定工作準(zhǔn)則與工作規(guī)程 ............................................................................... 94 驗(yàn)收 ............................................................................................................... 94 切換運(yùn)行 ........................................................................................................ 94 新系統(tǒng)運(yùn)行 .................................................................................................... 94 10 設(shè)備及費(fèi)用預(yù)算 ................................................................................................... 95 硬件及通訊設(shè)備 ............................................................................................ 95 體系構(gòu)成 ............................................................................................... 95 公司總部服務(wù)器體系構(gòu)成 ............................................................................... 95 分部服務(wù)器體系構(gòu)成 ...................................................................................... 95 直營店 /加盟店工作站與附屬設(shè)備 .................................................................... 95 資金預(yù)算 ............................................................................................... 95 硬 件清單 .................................................................