【正文】
he information the caller asks for, she must know who does have the information. Finally, she knows that one of her most important responsibilities is to “screen telephone calls” and to know which calls to refer to her boss, which calls to refer to other people, and which calls to handle herself.A well-h(huán)andled telephone call will give the caller a good impression of the pany he or she is dealing with. For this reason, an office secretary who can handle telephone calls cheerfully, tactfully (老練的), and efficiently is a valuable asset to any organization.5.Good secretaries find it ______ to handle office calls well.A. very boring B. very importantC. quite necessary D. extremely difficult6.The underlined word “runaround” here means ______.A. a flat refusalB. a not-so-warm weleC. an unpleasant refusalD. an unhelpful response7.In Laura’s opinion a secretary can never be a good one until ______.A. she often asks her boss how to answer a telephone call B. she knows how to please her clientsC. she has the information that her clients needD. she can keep calm and never loses her temper8.This passage is mainly about ______.A. well-h(huán)andled telephone callsB. an efficient office secretary called Laura NeedhamC. the importance of how office calls are dealt withD. a secretary being a valuable asset to her pany[答案]仲夏前夕,主人離家進(jìn)城,留下一群奶牛無(wú)人喂食。第二天主人返回也忘記給奶牛喂食,結(jié)果饑餓難奈的奶牛沖破食料庫(kù)房自行覓食。主人醒來(lái)發(fā)現(xiàn)情況立即召集另外四人鞭打和驅(qū)趕進(jìn)食的奶牛,誰(shuí)知饑餓的奶牛怒而發(fā)狂進(jìn)而攻擊主人。1.B。稍難??疾榧?xì)節(jié)判斷。根據(jù)第一段第二句中的“Mr. Jones went into Willington and got so drunk at the Red Lion that...”可知Willington是一個(gè)城鎮(zhèn)(市),而Red Lion是一個(gè)提供餐飲服務(wù)的地方;他把“News of the World”蓋在臉上,說(shuō)明它是一份報(bào)刊或雜志之類(lèi)的東西;那些奶牛到“store-h(huán)ouse”里面吃食,說(shuō)明它是存儲(chǔ)奶牛草食的地方;因而判斷,B為最佳答案。2.D。易。考查細(xì)節(jié)推理。文章談到,Jones有近兩天的時(shí)間沒(méi)有喂奶牛食料,因此它們是太饑餓才沖進(jìn)草料倉(cāng)庫(kù)吃食。3.C。中。推理判斷考查。第一段中談到Jones和其他四人沖進(jìn)倉(cāng)庫(kù),用鞭子抽打那些奶牛,這是奶牛們無(wú)法忍受的,因此它們就怒而攻擊主人。4.D。易??疾橹髦?xì)w納。本文談?wù)撘驗(yàn)槭艿街魅伺按?,饑餓的奶牛怒而發(fā)狂進(jìn)而攻擊人的事,因此D為最佳標(biāo)題。 文章講述了處理辦公電話的重要性。5.B。細(xì)節(jié)理解題。由文章最后一句話的內(nèi)容,就可得出答案。6.D。猜測(cè)詞義題。由第二段第四句中“If a call is answered rudely, the caller may bee angry. And if the call is not routed directly to the right person, ...”的內(nèi)容可推測(cè)出runaround是“推諉”的意思。7.D。推理判斷題。由文章第三段內(nèi)容可得出答案。8.C。主旨大意題。通讀全文即可歸納出文章的中心。