【文章內(nèi)容簡介】 領(lǐng)你去房間 ，好嗎？ Shall I show you your room? 能告訴我您的名字嗎？ May I have your name? 給您。 Here you are. 8 提醒用語 Notice 請走好。 Mind your step. 請小心。 Please be careful. 別擔(dān)心。 Don’t worry. 放心好了。 Take it easy. 請稍等。 Just a moment, please. 電話用語 Calling 早上好， **部門，我能幫你嗎？ Good morning, ** Department. May I help you? 您需要留口訊嗎？ Would you like to leave a message? 您能再說一遍嗎？ I beg your pardon? 對不起，線路正忙，要不您晚點(diǎn)再打來？ I’m sorry, the line is busy. Will you call later? 請不要掛斷，我將為您接通。 Hold the line, please. I’ll put you through. 請稍等，我叫他接聽電話。 Just a moment, I’ll get him at once. 我將向他轉(zhuǎn)達(dá)這個(gè)意思。 I’ll pass the message to him. 先生，線路已經(jīng)接通。 The line is through, sir. 指路用語 Giving directions Go straight ahead, sir(madam). 請筆直走，先生 /女士。 This way, 。 Turn left (right) at the first corner. 在第一個(gè)拐口左轉(zhuǎn)（右轉(zhuǎn)）。 Please use the elevator there, sir/madam. 在那邊用電梯，先生 /小姐。 Please go down to the lobby here, madam/sir. 請從這邊下去到大堂，小姐 /先生。 It’s on the second (third) floor. 9 在二（三）樓。 Sorry, I’m not sure. If you’ll wait a minute. I’ll be glad to find out for you. 抱歉，我不能肯定，如果您等幾分鐘，我很樂意為您查清楚 … will take you there, sir/madam. 我?guī)?，先?/女士。 前廳服務(wù) Front Office Service 一、關(guān)鍵詞語 Key words Lobby 大堂 Emergency exit 緊急出口 Safety boxes 保險(xiǎn)箱 Presidential suite 總統(tǒng)套房 Single room 單人間 Double room 雙人房 Deluxe suite 豪華套房 Standard room 標(biāo)準(zhǔn)間 Checkin登記入住 Checkout 退房 Registration form 登記卡 Room charge 房價(jià) Service charge 服務(wù)費(fèi) Discount 折扣 Identification身份證 Operator 總機(jī) Elevator 電梯 Deposit 定金 Passport 護(hù)照 10 Tariff 房價(jià)表 Baggage/luggage 行李 Face south朝南 Trolley cart 行李車 Special rate 優(yōu)惠價(jià) Arrival time 到達(dá)時(shí)間 Department time 離開時(shí)間 Flight number 航班號 Message 留言 Envelope 信封 Receipt 收據(jù) Cheque 支票 Breakfast voucher 早餐券 Credit card 信用卡 Morning call 叫醒服務(wù) Suitcase 箱子 Handbag 手提包 Valuable 貴重物品 Breakable 易碎的 Full name 全名 Fill in填寫 Nationality 國籍 Departure date 離店日期 Signature 簽名 Passport 護(hù)照 Receipt 收據(jù) Fine 罰金 Sundry fee 雜費(fèi) Bill 賬單 11 Invoice 發(fā)票 Mischeck 算賬出錯(cuò) Overpay 多付 Currency 貨幣 Airmail 航空郵寄 Ordinary bill 普通郵寄 Registered mail 掛號信 Charge to the room 掛賬 Free of charge 免費(fèi) Exchange rate 兌換率 Hotel policy 酒店的規(guī)定 Express 快件 Deposit 壓金 Offseason淡季 Peakseason旺季 Arrival list 來客單 Telephone directory 電話號碼本 A long distance 長途電話 二、 基本句型 Basic Sentence 預(yù)訂服務(wù) Good morning. This is Room reservation. May I help you? 早上好，客房預(yù)訂處，我能為您做什么？ What kind of room would you like to reserve? 您想訂哪種類型的房間 ? For which dates do you want to book the rooms? 您想訂哪幾天的房間呢？ 12 What time will you be arriving? 您將在何時(shí)到達(dá)？ May I know your name? 您能告訴我您的名字嗎？ How long will you be staying? 您將要住多久？ I’d like to confirm your reservation. 我要確認(rèn)一下您的預(yù)訂。 I’ll check the room availability. 我查查客房預(yù)訂情況。 You should pay a deposit of US$1000 beforehand. 您應(yīng)預(yù)期付 100 美元的定金。 There is a 10 per cent discount. 10%的折扣。 接待服務(wù) What kind of room would you be prefer? 您要什么樣的房間？ Have you got a booking? 您預(yù)訂了嗎？ A double room costs 890 Yuan per night . 雙人房的房價(jià)是每晚 890 元。 Breakfast is also included. 13 早餐也包括在內(nèi)。 May I see your passport? 我能看一下您的護(hù)照嗎？ Could you fill in this form, please? 請您填一下這張登記表好嗎？ This is your room card and room key? 這是您的房卡和房間鑰匙。 Could you sign your name, please? 請您簽一下名，好嗎？ If you leave after 6： 00 , you’ll have to pay the full account. 晚上六點(diǎn)以后退房 ,按全天收費(fèi)計(jì)算 . You’ll have to register individually, please. 請你們分開登記 。 How would you like to pay, sir, in cash or by credit card ? 先生，請問您是用現(xiàn)金付款還是用信用卡付賬？ I feel terribly sorry. This is the busiest season and all kinds of rooms are fully booked. 非常抱歉，這個(gè)季節(jié)人多，各種房間都訂滿了。 Do you know which unit is responsible for the reception? 您知 道您是由哪個(gè)單位負(fù)責(zé)接待的嗎？ Could you keep your room key until you check out? 請您在住宿期間自己保管鑰匙，直到結(jié) 賬 離開。 收銀服務(wù) 14 Here is your bill. It’s 2021 Yuan in all. 這是您的賬單?？偣?2021 元。 How would you like to pay, sir, in cash or by credit card? 先生，請問您是用現(xiàn)金付款還是用信用卡付賬？ Please check it and sign here. 請核對一下，在這里簽個(gè)字。 I will write out a receipt for you. 我給您開一張收據(jù)。 May I check the details for you, please? 我能為您核對賬單上的詳細(xì)內(nèi)容嗎？ Do you have any charges for this morning? 您今天是否掛 賬使用 酒店的服務(wù) ? We’ll have to charge you $10 extra. 我們要向您額外收 10 美元。 Did you make any phone calls from room, sir? 先生，您從房間打過電話嗎？ Excuse me, sir, but I don’t think that will be enough. 先生，對不起，我認(rèn)為錢數(shù)不夠。 I am s