投訴信(編輯修改稿)
2024-10-25 01:09 本頁面
【文章內(nèi)容簡介】 貌，盡量避免尖銳的挑釁和責(zé)問。如果問題是針對(duì)個(gè)人的，盡量避免把鋒芒對(duì)準(zhǔn)整個(gè)公司和團(tuán)體。尤其當(dāng)你投訴的公司或個(gè)人與你經(jīng)常打交道時(shí)，一定要講求策略。（3）如果該公司屢次給你提供質(zhì)量低劣的服務(wù)并拒絕改變?cè)撉闆r，你認(rèn)為唯一的解決辦法就是訴諸法律，表述你的感覺時(shí)要得體而又不失堅(jiān)定。然而，除非你已決定要訴諸法律時(shí)才可以說這樣的話。（4）如果你想要使你的投訴信更有分量，尤其是你想影響或改變某些立法式規(guī)定時(shí)，你可以讓幾個(gè)人和你聯(lián)合簽名。（5）寫上你的聯(lián)系方式（姓名、地址、電話號(hào)碼和電子郵件地址等），以備對(duì)方與你磋商解決辦法時(shí)使用。投訴信常見的表達(dá)方式如下。（1）Mild（溫和的）plaint：I am writing to you in connection with/regarding...我寫信是關(guān)于……的事。I am writing to you to plain about the poor service/quality...of...我給您寫信是要對(duì)……低劣的服務(wù)或質(zhì)量進(jìn)行投訴。I am writing to you to express my dissatisfaction with...我給您寫信是為了對(duì)……表示我的不滿。I am sorry to inform you that...很遺憾，我要通知您的是……I wish to make a plaint about...我想對(duì)……進(jìn)行投訴。I am afraid I have a plaint to make about...我只是想對(duì)……提出投訴。（2）Strong（強(qiáng)硬的）plaint:I feel I must protest/plain about...我覺得我應(yīng)該對(duì)……提出抗議或投訴。I feel it a must to plain about...我覺得我必須對(duì)……進(jìn)行投訴。（3）Making requests（提出要求）：I would appreciate it if you would...如果您能……，我將不勝感激。I will have to insist on a refund in full of the price/。I expect to be pensated for all the extra 。I would be very grateful if you would...as soon as ……，我將非常感激。I hope this situation will not occur 。Sample 1 Dear Sir/Madam，I am writing to draw your attention to the most undesirable attitude and manner of a particular member of your week ago, I bought a skirt in the woman39。s wear department of your supermarket, but when I went back home, it simply shrank after the firsttime I hurried back to your aftersale service for I told what had happened to the girl, Miss Ann White, who was on duty at that time, and asked for refund or exchange, she was so rude on that occasion as to interrupt me she even said my misuse caused the result and refused to listen to me any strongly suggest that Miss White be instructed on the proper manner towards hope you attach importance to this matter, and settle it as soon as , Wei LeiSample 2Dear Sir/Madam，I am writing to you about a most unhappy Wednesday morning, we took a longroute bus of your pany from Nanchang to Jinggang bus was scheduled to arrive in Jianggang Mountain at 7 o39。clock in the evening, but it stopped midway at 5 pm for mechanical driver
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