應(yīng)用文寫(xiě)作——抱怨信、投訴信(編輯修改稿)
2024-10-24 23:30 本頁(yè)面
【文章內(nèi)容簡(jiǎn)介】 n early 開(kāi)頭：說(shuō)明寫(xiě)信的目的我是……，暑期計(jì)劃去做...。如果您能告知一些必要的信息，我將不勝感激。I am a …and planning to...this would be grateful if it’s so kind of you to give me some essential ：詢問(wèn)詳情(1)首先，您能向我介紹一下……情況嗎？First, could you please tell me something about your …?(2)其次，我想要知道...。Second, I wonder if/whether/特殊疑問(wèn)詞+陳述語(yǔ)序的從句.(3)我也想要知道...！I would also like to know if/whether/特殊疑問(wèn)詞+陳述語(yǔ)序的從句.(4)如果你能告訴我..., 我將不勝感激。I would be much obliged to you if you let me know....結(jié)尾：表示謝意，期盼回復(fù)如果您能回復(fù)，我將感激不盡。I will appreciate it very much if you can give me a reply.第三篇：2014考研英語(yǔ)：應(yīng)用文寫(xiě)作之投訴信2014考研英語(yǔ)寫(xiě)作：應(yīng)用文寫(xiě)作之投訴信大綱對(duì)應(yīng)用文寫(xiě)作的評(píng)價(jià)目標(biāo)是：考生應(yīng)能根據(jù)所設(shè)情景，寫(xiě)出不同類型的應(yīng)用文，包括私人和公務(wù)信函、備忘錄、摘要、報(bào)告等。寫(xiě)作時(shí)。考生應(yīng)能：1）做到語(yǔ)法、拼寫(xiě)、標(biāo)點(diǎn)正確、用詞恰當(dāng)； 2）遵循文章的特定問(wèn)題格式；3）合理組織文章結(jié)構(gòu)，使其內(nèi)容統(tǒng)一、連貫； 4）根據(jù)寫(xiě)作目的和特定讀者，選用恰當(dāng)語(yǔ)域。投訴信是因?yàn)閷?duì)服務(wù)、商品等不滿而向諸如商店、廠家、消費(fèi)者協(xié)會(huì)等相關(guān)負(fù)責(zé)機(jī)構(gòu)寫(xiě)的信件。寫(xiě)此類信件時(shí)候，應(yīng)注意寫(xiě)信的目的不僅僅是表示不滿，更重要的是讓對(duì)方了解并解決你所遇到的問(wèn)題。因此投訴信的內(nèi)容可包括：（詳細(xì)見(jiàn)寫(xiě)作160篇132頁(yè)）1)反映問(wèn)題。比如應(yīng)具體說(shuō)明什么質(zhì)量問(wèn)題，并提供確切的發(fā)票，問(wèn)題的內(nèi)容要明確而具體。2)說(shuō)明由此問(wèn)題所帶來(lái)的不便、比如時(shí)間或精神上的損失等，內(nèi)容要實(shí)事求是。3)提出解決方案，賠償方法和方式等，所提出的要求要合理。4)結(jié)尾既要提出希望，比如要求對(duì)方盡快解決問(wèn)題，同時(shí)又要為對(duì)方做出的努力表示感謝，這樣對(duì)方才可能以積極的態(tài)度處理并解決你的問(wèn)題。投訴信的語(yǔ)氣要堅(jiān)決，但注意禮貌用詞，不宜過(guò)分尖銳，敘述問(wèn)題時(shí)用過(guò)去時(shí)態(tài)。其常用套語(yǔ)有：引言：I am returning...which Ibought from your store in...(time).Imust plain about...發(fā)展：This has put us to great , Iam returning...and would greatly appreciate if you could replace ：We hope that you will understand our expectation of the pensation for our damaged be grateful if this matter would have your immediate been given your excellent reputation, Iam sure you will do everything possible to...范例：Directions:You bought a pair of tennis bats(item 6542951)from you received them, you found they were used with dirt all over around and a small tear in the a letter to the customer service manager of the store to1)tell him about the used bats 2)ask for a refundDear Sir or Madam:I have recently ordered a new pair of tennis bats(item 6542951)from your website on June received the order on June , when I opened it I saw that the bats were had dirt all over around and there was a small tear in the order number is resolve the problem, I would like you to credit my account for the amount charged for my bats, I have
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