【文章內(nèi)容簡介】 ived yesterday but contained only 1,200 , I had difficulty in registering to attend the set up an online registration facility, but I found the facility totally sent us an invoice for $10,532, but did not deduct our usual 10% have found 16 spelling errors and 2 mislabelled diagrams in the sample : error put our firm in a difficult position, as we had to make some emergency purchases to fulfill our mitments to all our caused us considerable after spending several wasted hours trying to register in this way, the puter would not accept my am therefore returning the invoice to you for large number of errors is unacceptable to our customers, and we are therefore unable to sell these The next paragraph should state what you would like done to resolve the you received poor service, you could request an apology or a a product malfunctioned, you could request that you could exchange the product for a new one or request a am writing to ask you to please make up the shortfall immediately and to ensure that such errors donot happen I please ask you to look into these send us a corrected invoice for $9,479 I enclose a copy of the book with the errors reprint the book and send it to us by next (Optional), we may have to look elsewhere for our 39。m afraid that if these conditions are not met, we may be forced to take legal the outstanding fees are not paid by Monday, 7 April 2008, you will incur a 10% late payment I look forward to receiving your explanation of these look forward to receiving your look forward to hearing from you sure to keep a copy of the letter for yourself and include photocopies of any relevant documents and enclose them with your letters Sample 1 Complaint about none deliveryDear :We haven’t got the personal puters we ordered on June June 3, we placed an order for ten sets of personal we discussed the matter on delivery, you promised that it would be made before June , it is 10 days past the deadline, and your goods still have not reached need these PCs urgently to improve the efficiency of our work。therefore, your failure to deliver them has put us into appreciate your seeing the matter seriously and arranging for the delivery within 5 ’m sorry to say if you are still unable to deliver them by July 5th, we shall reluctantly cancel our order and ask for yours, Li Ming(Sample 1 開頭告訴對方為何寫此信，然后說明事情的來由，即訂購了10臺個人電腦卻遲遲不見到貨?，F(xiàn)在又等了10天，還不見動靜。指出廠家違反了之前的承諾，同時說明這些產(chǎn)品對自己公司的重要性以及不到貨帶來的麻煩。說明事態(tài)的嚴重性之后，提出了解決辦法再給5天的寬限期以示友好。最后提出了在7月5日之前不交貨，就要取消訂單并要求賠償。這封信思路清晰，組織合理，措辭得當(dāng)，易于讓人接受。)Sample 2 Complaint about poor packingDear Sirs: Have you taken care in checking your packing before you send us the goods? What a terrible state they are in now!Why are so many goods nude and broken? According to our contract, you are responsible for sound packing, but now you have been failed in fulfilling your duty!Why is that?We