一封投訴信(編輯修改稿)
2024-10-24 19:35 本頁(yè)面
【文章內(nèi)容簡(jiǎn)介】 對(duì)方建議解決問(wèn)題的最后日期，并表示對(duì)所投訴問(wèn)題的妥善解決充滿信心。在寫投訴信時(shí)應(yīng)注意以下幾個(gè)問(wèn)題。（1）要簡(jiǎn)潔明了，誠(chéng)實(shí)坦率。說(shuō)明情況時(shí)，只要能夠證明你對(duì)此事已做了全面的了解即可，省去不相關(guān)的細(xì)節(jié)，盡量把篇幅限制在一頁(yè)之內(nèi)，不要過(guò)于冗長(zhǎng)。（2）語(yǔ)氣堅(jiān)定又不失禮貌，盡量避免尖銳的挑釁和責(zé)問(wèn)。如果問(wèn)題是針對(duì)個(gè)人的，盡量避免把鋒芒對(duì)準(zhǔn)整個(gè)公司和團(tuán)體。尤其當(dāng)你投訴的公司或個(gè)人與你經(jīng)常打交道時(shí)，一定要講求策略。（3）如果該公司屢次給你提供質(zhì)量低劣的服務(wù)并拒絕改變?cè)撉闆r，你認(rèn)為唯一的解決辦法就是訴諸法律，表述你的感覺(jué)時(shí)要得體而又不失堅(jiān)定。然而，除非你已決定要訴諸法律時(shí)才可以說(shuō)這樣的話。（4）如果你想要使你的投訴信更有分量，尤其是你想影響或改變某些立法式規(guī)定時(shí)，你可以讓幾個(gè)人和你聯(lián)合簽名。（5）寫上你的聯(lián)系方式（姓名、地址、電話號(hào)碼和電子郵件地址等），以備對(duì)方與你磋商解決辦法時(shí)使用。投訴信常見(jiàn)的表達(dá)方式如下。（1）Mild（溫和的）plaint：I am writing to you in connection with/regarding...我寫信是關(guān)于……的事。I am writing to you to plain about the poor service/quality...of...我給您寫信是要對(duì)……低劣的服務(wù)或質(zhì)量進(jìn)行投訴。I am writing to you to express my dissatisfaction with...我給您寫信是為了對(duì)……表示我的不滿。I am sorry to inform you that...很遺憾，我要通知您的是……I wish to make a plaint about...我想對(duì)……進(jìn)行投訴。I am afraid I have a plaint to make about...我只是想對(duì)……提出投訴。（2）Strong（強(qiáng)硬的）plaint:I feel I must protest/plain about...我覺(jué)得我應(yīng)該對(duì)……提出抗議或投訴。I feel it a must to plain about...我覺(jué)得我必須對(duì)……進(jìn)行投訴。（3）Making requests（提出要求）：I would appreciate it if you would...如果您能……，我將不勝感激。I will have to insist on a refund in full of the price/。I expect to be pensated for all the extra 。I would be very grateful if you would...as soon as ……，我將非常感激。I hope this situation will not occur 。Sample 1 Dear Sir/Madam，I am writing to draw your attention to the most undesirable attitude and manner of a particular member of your week ago, I bought a skirt in the woman39。s wear department of your supermarket, but when I went back home, it simply shrank after the firsttime I hurried back to your aftersale service for I told what h
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