【文章內(nèi)容簡介】 d (see ) 供應商負經(jīng)營責任之管理階層每隔規(guī)定期間應審查品質(zhì)系統(tǒng)，且其間隔應足以確保品質(zhì)系統(tǒng)持續(xù)適切與有效符合本國際標準要求及供應商即定之品質(zhì)政 策及目標（參閱 ）。此項審查的記錄應予以維持（參閱 ）。 Management Review 管理審查 This Management review requirement shall include all elements of the entire quality system, not only those specifically required in other elements (. ) . 本項管理審查應包括整體品 質(zhì)系統(tǒng)的所有要項，而非僅限於如 (預防行動）要項中所特別指定者。 NOTE: Management Review should be conducted with a multidisciplinary approach (see Glossary) . 備注： 管理審查需以跨功能的團體方式來舉行（參閱詞匯）。 Business Plan 經(jīng)營計劃 The supplier shall utilize a formal, documented, prehensive business plan. The Business Plan shall be a controlled document. The content of the Business Plan is not subject to third party audit. 供應商必須應用一份正式明文規(guī)定且完整的經(jīng)營計劃。此項經(jīng)營計劃應為管制文件。經(jīng)營計劃的內(nèi)容不提供予第三者稽核。 This plan may typically include as applicable: 這個計劃通常可能包含下 列適用項目： Marketrelated issues 市場相關的事務 Financial planning and cost 財務規(guī)劃與成本 Growth projections 企業(yè)成長預期 Plant/facilities plans 工廠 /設施計劃 Cost objectives 成本目標 Human resource development 人力資源開發(fā) R amp。 D plans, projections, and projects with appropriate funding 研發(fā)計劃，企劃 ，專案及其適當?shù)呢斣? Projected sales figures 預期銷售成果 Quality objectives 品質(zhì)目標 Customer satisfaction plans 顧客滿意計劃 Key internal quality and operational performance measurables 內(nèi)部品質(zhì)和作業(yè)績效的主要指標 Health, Safety and Environmental issues 安全衛(wèi)生及環(huán)保議題 Goals and plans shall cover short term (12 years) and longerterm (3 years or more) . The goals and plans should be based on analysis of petitive products and on benchmarking inside and outside the automotive industry and the supplier39。s modity. Methods to determine current and future customer expectations shall be in place. All objective process shall be used to define the scope and collection of information, including the frequency and methods of collection. 目標和計劃須包含短程（ 12年）和長期（ 3年以上）。這些目標和計劃的擬定需依據(jù)競爭產(chǎn)品的分析，汽車工業(yè)內(nèi)外的標竿以及供應商自身的商品。須建立衡量目前和未來顧客期望的方法。應採用客觀的流程來定義范圍及收集資訊，包括收集資訊的頻次及方式。 企業(yè) ()大量管理資料下載 Page : 9 / 46 Methods to track, update, revise, and review the plan shall be documented to ensure that the plan is followed and municated throughout the anization as appropriate. 追蹤、檢討、更新及修訂計劃的方法應以明文規(guī)定，以確保該計劃在整體組織中被適當?shù)呢瀼嘏c溝通。 Note: Data and information should drive process improvement plans. 備注：數(shù)據(jù)和資讀需促進流程的改善計劃。 Note: The supplier should provide means for employee empowerment in meeting business goals. 備注：供應商為達成經(jīng)營目標可賦予員工充分的授權。 Analysis and Use of Company Level Data 公司層級資料的分析和應用 . The supplier shall document trends in quality, operational performance (productivity, efficiency, effectiveness, cost of poor quality) and current quality levels for key product and service features. These should be pared with those of petitors and/or appropriate benchmarks 供應商針對品質(zhì)、作業(yè)績效（生產(chǎn)力、效率、效益、低劣品質(zhì)的成本）及產(chǎn)品和服務主要特性目前的品質(zhì)水準，應明文記載其趨勢，並以此與競爭者和 /或適當企業(yè)標竿來比較。 Trends in data and information should be pared with progress toward overall business objectives, and lead to action to support: 數(shù)據(jù)和資訊中所顯示之趨勢應與整體經(jīng)營目標的進展相比較，並轉(zhuǎn)化成據(jù)以行動的資訊以支持： 1) Development of priorities for prompt solutions to customerrelated problems, 顧客相關問題解決方案的優(yōu)先須序。 2) Determination of key customerrelated trends and correlations to support status review, decisionmaking and longerterm planning. 決定與顧客相關的重要趨勢和對等比較，以支持現(xiàn)狀檢討、決策及長期規(guī)劃。 Customer Satisfaction 顧客滿意 The supplier shall have a documented process for determining customer satisfaction, including frequency of determination, and how objectivity and validity are assured. Trends in customer satisfaction and key indicators of customer dissatisfaction shall be documented and supported by objective information. These trends should be pared to those of petitors, or appropriate benchmarks, and reviewed by senior management. 供應商應制定一套決定顧客滿意的書面程序，程序包括決定的頻次及如何確保其客觀性和有效性。顧客滿 意的趨勢以及顧客不滿意的主要指標，應書面記載且具顧客資訊予以証實。這些趨勢需與競爭廠商，或適當?shù)钠髽I(yè)標竿來比較，並經(jīng)高層管理階層審查。 Note: Consideration should be given to internal, external and final customers. 備注：顧客滿意考慮可顧及內(nèi)部、外部和最終顧客。 Certification Body/Registrar Notification 通知認証團體 A supplier shall notify their certification body/registrar in writing within five (5) working days when a customer places the site in any of the following statuses: 當顧客將處所（ site)置於下列狀態(tài)時，供應商應於（ 5）個工作天內(nèi)以書面通知他的証認團體： Chrysler Needs improvement39。39。39。 Ford Ql Revocation General Motors Level II Containment 企業(yè) ()大量管理資料下載 Page : 10 / 46 Quality System Element 品質(zhì)系統(tǒng) General 概述 The supplier shall establish, document and maintain a quality system as a means of ensuring that product conforms to specified requirements. The supplier shall prepare a quality manual covering the requirements of this International Standard. The quality manual shall include or make reference to the quality system procedures and outline the structure of the documentation used in the quality system. 供應商應建立與維持一個書面化的品質(zhì)系統(tǒng)做為確保產(chǎn)品符合規(guī)定要求的手冊。供應商應準備一份涵蓋本國際標準要求的品質(zhì)手冊。品質(zhì)手冊應包含或參照品質(zhì)系統(tǒng)的書面程序，並對品質(zhì)系統(tǒng)所採用文件其架構予以概要說明。 NOTE 6: Guidance on quality manual is given in ISO 10013. 備注 6：品質(zhì)手冊的指導綱要請參閱 ISO 10013. Quality System Procedures 品質(zhì)系統(tǒng)程序 The supplier shall a) prepare documented procedures consistent with the requirements of this International Standard and the supplier39。s stated quality policy, and 供應商應 擬定符合本國際標準要求與從應商品質(zhì)政策之各項書面程序，及 b) effectively implement the quality system and its documented procedures. 有效實施品質(zhì)系 統(tǒng)及其各項書面程序。 For the purposes of this International Standard, the range and detail of the procedures that form part of the quality system shall be dependent upon the plexity of the work, the methods used, and the skills and training needed by personnel involved in carrying out the activity. 為達到本國際標準之目的，構成品質(zhì)系統(tǒng)之程序其范圍與詳細程度，依賴工作復雜性、採用的方法及執(zhí)行業(yè)務參與人員所需技巧與訓練等因素而定。 NOTE 7: Document procedures may make ref