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? iPla Process Manager ? SAP embedded Workflow ? BEA Process Integrator ?WebMethods Collaborative Workflow ? Lotus Notes ? MS Outlook Production Process Management ? iPla Integration Server BTCell ? 英國(guó)第二大移動(dòng)運(yùn)營(yíng)商 ? 六百萬(wàn)注冊(cè)用戶 ? 隸屬于英國(guó)電信( BT) ? 面臨的問(wèn)題 : – 通過(guò)識(shí)別有價(jià)值的用戶(可能帶來(lái)更多的利潤(rùn)的客戶),銷售可以在電話商提供跟好的服務(wù)吸引消費(fèi)者,降低“叛逃率” Call centre application Billing (VMS) Hardware Orders(informix) Oracle Database BT Cell FastSAVE: The Business View BT Cell FastSAVE: Business Process View Front Office Back Office Customer Oracle Database Oracle Database Challenge: Reduce customer churn rate by identifying profitable customers and empowering CSR’s to provision services while on the phone Solution: An EAI solution that consolidated 12 billing systems, reduced inaccurate customer data, and enabled zero latency flow of information iIS Integration MCI World Integrated Order Manager ? Records Status ? Depo