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/1H) Express the condition in quantifiable terms,What,Where,When,How Big,8,D3 Containment Actions 圍堵 – 亡羊補(bǔ)牢要有效,客戶老闆聲聲催,圍堵對(duì)策趕快上. 亡羊補(bǔ)牢要有效,挖東補(bǔ)西找麻煩. 障眼對(duì)策擋一時(shí),當(dāng)心愈補(bǔ)愈大坑,9,D3. Containment Plan,Describe Who, What, When, and How you will capture/contain the defects now. Must prevent defects from getting to the customer immediately. Consider the effect of the containment plan on – Cost, Delivery, Inducement of other types of defects.,10,D4 Root Cause(s) 尋根 – 事出必有因, 追根究底找真因,事出有因連根挖,確認(rèn)真因把它當(dāng)開關(guān) Turn off 因果循環(huán)拿來(lái)用,解釋真象全靠它 分析技巧派上場(chǎng),直指真因三兩下,11,D4. Define the Root Cause,Describe why the change in condition occurred, or identify the “HOLE” in the system which allowed the preexisting condition to go undete