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【文章內(nèi)容簡介】 omers Partners Source: Joey Bernal DonauUniversit228。t Krems Zentrum f252。r EGovernment, Peter Parycek Phase 2: Collaborate Network Discovery Information Sharing Expert Location Employees Customers Partners Communities Source: Joey Bernal DonauUniversit228。t Krems Zentrum f252。r EGovernment, Peter Parycek Phase 3: Innovate Reviews Crowdsourcing User Generated Content Employees Customers Partners Communities Support Activities Source: Joey Bernal Feedback Ideas Tagging DonauUniversit228。t Krems Zentrum f252。r EGovernment, Peter Parycek Implementation Framework Source: Ross Dawson DonauUniversit228。t Krems Zentrum f252。r EGovernment, Peter Parycek External Guidelines Be yourself, speak in the first person Respect copyrights faire use laws Be respectful Don‘t let it interfere with your work Add value, be honest Protect confidential proprietary information Practice personal responsibility Source: Joey Bernal DonauUniversit228。t Krems Zentrum f252。r EGovernment, Peter Parycek 4) Enterprise : Cases 169。 Tom Purves DonauUniversit228。t Krems Zentrum f252。r EGovernment, Peter Parycek IBM 。) ? Jams: virtual businessmeetings innovationgroups via OnlineChat (including extern participants) ? Virtual openplan office : persons connected ? Fringe social work tool: internal Xing ? Instant Messaging: integrated in web tools ? Internal Blogs: over 3500 active blogs ? Wikis: discussion forum document creation ? Bookmark Sharing: Dogear ? Tagging: early identification of trends of employees’ expertise ? Social Net Analytics: who with whom what … ?Allowing ?controllable“ chaos DonauUniversit228。t Krems Zentrum f252。r EGovernment, Peter Parycek Videotraining B2B: ?Employees equipped with camcorders ?Employees creating short videos ?Videos instead of internal trainings ?Internal use external at customers Source: Service , HBR 09/2023 DonauUniversit228。t Krems Zentrum f252。r EGovernment, Peter Parycek Communityportal: B2B ? Extra: closed social
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