【文章內(nèi)容簡介】 Activity Objective活動目的 Evaluate ining product plaints and initiate the appropriate CAR 評估收到的產(chǎn)品投訴并啟動適當(dāng)?shù)募m正措施申請 Activity Steps活動步驟 Who實施部門 1. Submit product plaints 1. 提交產(chǎn)品投訴 Any functional department 任何職能部門 2. Screen product plaints that have been submitted via PSI, InLine Audits, PRC return center, customer feedback, call center, life test failure, etc 2. 篩選通過裝運(yùn)前的檢查、生產(chǎn)線稽查、客戶退貨中心、客戶反饋、呼叫中心、壽命測試不合格等過程而提交的產(chǎn)品投訴 EP Quality Manager/ Director EP 質(zhì)量部經(jīng)理 /總監(jiān) 3. Evaluate and identify valid plaints 3. 評估并確認(rèn)正當(dāng)?shù)耐对V EP Quality Manager/ Director EP 質(zhì)量部經(jīng)理 /總監(jiān) 4. Assign open issue to the appropriate Quality Engineer for follow up 4. 將公布的問題分配給合適的質(zhì)量工程師進(jìn)行跟進(jìn) EP Quality Manager/ Director EP 質(zhì)量部經(jīng)理 /總監(jiān) 5. Issue CAR by pleting CAR form on SharePoint. Use CAR form number that is generated from the Quality Clerk 5. 在網(wǎng)絡(luò)平臺上填寫糾正措施申請來發(fā)布糾正措施申請 使用由質(zhì)量管理人員指定的糾正措施申請表序列號 EP Quality Engineer EP 質(zhì)量工程師 6. Send CAR Request to supplier via 6. 通過電子郵箱將糾正措施申請發(fā)送給供應(yīng)商 EP Quality Engineer EP 質(zhì)量工程師 15 Step 5: Check the appropriate reason code to reflect source of CAR 步驟 5: 核對相應(yīng)的原因代碼以反映糾正措施申請的來源 Step 5: Use CAR supplied by Quality Clerk 步驟 5: 使用由質(zhì)量管理人員提供的糾正措施申請編號 Step 5: Address CAR form to appropriate contact at the supplier 步驟 5: 將糾正措施申請單發(fā)送給供應(yīng)商的相關(guān)聯(lián)系人 CAR Form Step 5: Include the number of nonconforming items, consult supplier if necessary 步驟 5: 填入不合格項目的編號，必要時與供應(yīng)商商議 16 Define Corrective Action Plan 制定糾正措施方案 Activity Objective 活動目的 Acknowledge receipt of corrective action request, determine issue’s prevalence and define containment issue 告知已收到糾正措施申請，確定問題的發(fā)生范圍并制定控制措施 Activity Steps活動步驟 Who實施部門 1. Acknowledge corrective action receipt and identify the individual/team responsible for resolution within 2 working days by pleting appropriate section within the CAR form 1. 告知已收到糾正措施并指定負(fù)責(zé)實施方案的個人 /小組，在兩個工作日內(nèi)填寫好糾正措施申請單上的相關(guān)內(nèi)容 Supplier 供應(yīng)商 2. Determine the prevalence of the identified issue 2. 確定已認(rèn)定的問題的發(fā)生范圍 Supplier Quality Team 供應(yīng)商的質(zhì)量小組 3. Define and document containment actions to ensure that all nonconforming product is handled appropriate based on issue severity and occurrence (. scraping, lot rejection) 3. 以書面形式制定控制措施，以確保所有不合格產(chǎn)品按照問題嚴(yán)重程度和發(fā)生率進(jìn)行了適當(dāng)處理（報廢、整批召回）。 Supplier Quality Team 供應(yīng)商的質(zhì)量小組 17 Step 2: Supplier has 5 days to must report prevalence of identified issue 步驟 2: 供應(yīng)商必須在五天時間內(nèi)報告憶確認(rèn)的問題的影響范圍 CAR Form Step 3: Supplier has 5 days to define the Action Plan to address containment of nonconforming products 步驟 3: 供應(yīng)商有五天時間來制定措施方案以便對不合格產(chǎn)品采取控制措施 18 Define Corrective Action Plan (Cont’d) 制定糾正措施方案（續(xù)） Activity Objective活動目的 Perform and document root cause analysis進(jìn)行根本原因分析并整理成文檔 Activity Steps活動步驟 Who實施部門 4. Perform and document root cause analysis to identify source/origination of product nonconformity 4. 進(jìn)行根本原因分析并整理成文檔，以確認(rèn)產(chǎn)品不合格的根源 /來源 Supplier Quality Team 供應(yīng)商的質(zhì)量小組 19 Step 4: Supplier has 5 days to document root cause analysis results 步驟 4: 供應(yīng)商有五天時間將根本原因分析的結(jié)果整理成文檔 CAR Form 糾正措施申請單 20 Define Corrective Action Plan (Cont’d) 制定糾正措施方案（續(xù)） Activity Objective活動目的 Define and document corrective action, controls to prevent CAR reoccurrence, and set target dates 制定糾正措施和控制措施并整理成文檔，以防止糾正措施申請兩次出現(xiàn)并設(shè)定計劃日期 Activity Steps活動步驟 Who實施部門 5. Define and document the corrective action to resolve issue 5. 制定糾正措施以解決問題，并整理成文檔 Supplier Quality Team 供應(yīng)商的質(zhì)量小組 6. Design and document controls to prevent CAR reoccurrence 6. 設(shè)計控制機(jī)制以防止糾正措施申請再次出現(xiàn)，并整理成文檔 Supplier Quality Team 供應(yīng)商的質(zhì)量小組 7. Review Action Plan documentation to ensure appropriate party is responsible, target date has been assigned, and appropriate documentation is referenced 7. 對措施方案的文檔進(jìn)行審核，確保方案由合適的相關(guān)方負(fù)責(zé)、計劃日期已指定，以及合適的文檔被引用