【文章內(nèi)容簡介】 其有效性 ? municating to the anization the importance of meeting customer and statutory and regulatory requirements 對(duì)內(nèi)傳達(dá)符合顧客和法律，法規(guī)要求之重要性 ? establishing the quality policy建立質(zhì)量方針和目標(biāo) ? conducting management reviews 實(shí)施管理評(píng)審 ? ensuring the availability of resources 確保資源獲取 ADC Communications ShangHai Customer Focus 以顧客中心 ? Top management shall ensure customer requirements are 最高管理需保證顧客的要求 ? determined 確定 ? fulfilled 符合 ? with the aim of enhancing customer satisfaction ? 並以加強(qiáng)顧客滿意目標(biāo) ADC Communications ShangHai Quality policy 質(zhì)量方針 ? Top management shall ensure the quality policy is 最高管理需保證質(zhì)量方針 ? appropriate to the purpose of the anization 適合組織公司本身之目標(biāo) ? mitted to ply with requirements and continually improve the effectiveness of the QMS 承諾符合要求和持續(xù)改進(jìn)質(zhì)量管理系統(tǒng)的有效性 ? providing a framework for establishing and reviewing quality objectives 建立和評(píng)審質(zhì)量目標(biāo)提供框架 ADC Communications ShangHai ADC Quality Policy ADC is mitted to being a high quality provider of munication work products and services, striving to exceed customer expectations. ADC acplishes this through continual improvement in customer satisfaction, supplier relationships and our business management system. We succeed by focusing on: ? Customer ? Quality ? Innovation ? Teamwork ? Integrity The bination of these efforts allows us to satisfy our customers, shareholders, fellow employees, suppliers and our munities by giving them what they have a right to expect and, in their eyes, doing it better than anyone else. ADC Communications ShangHai ADC 質(zhì)量方針 ADC致力于成為高質(zhì)量通訊網(wǎng)絡(luò)產(chǎn)品和服務(wù)的供應(yīng)商、不斷努力以超越客戶的期望。 ADC通過持續(xù)改進(jìn)客戶滿意度、供應(yīng)鏈和業(yè)務(wù)管理體系，以實(shí)現(xiàn)這個(gè)目標(biāo)。 我們的成功在于我們專注于： ? 客戶 ? 質(zhì)量 ? 創(chuàng)新 ? 團(tuán)隊(duì)合作 ? 誠信 上述行為的結(jié)合，讓我們能夠滿足顧客、股東、雇員、供應(yīng)商和各個(gè)社會(huì)團(tuán)體的期望。在他們眼里， ADC做得比別的公司更好。 ADC Communications ShangHai Quality policy 質(zhì)量方針 ? municated and understood within the anization 各層次溝通和理解 ? reviewed for continuing suitability 評(píng)審方針的持續(xù)適宜性 ? controlled 需受控 ADC Communications ShangHai Planning 策劃 Quality objectives 質(zhì)量目標(biāo) ? Top management shall ensure 最高管理需保證 ? meet requirements for product 滿足產(chǎn)品要求 ? established at relevant functions and levels within the anization 在相關(guān)職能和組織內(nèi)各層次建立 ? measurable 可量度 ? consistent with the quality policy 與質(zhì)量方針一致 ADC Communications ShangHai Planning 策劃 QMS planning 質(zhì)量管理系統(tǒng)策劃 Top management shall ensure the planning of the QMS is 最高管理需保證質(zhì)量管理系統(tǒng)策劃 ? carried out to meet 落實(shí)以滿足 ? requirements given in 質(zhì)量管理系統(tǒng)總則 ()的要求 ? requirements of quality objectives 質(zhì)量目標(biāo)的要求 ? the integrity of the QMS is maintained when changes to the QMS 更改時(shí)，質(zhì)量管理系統(tǒng)的完整性得以保持 ADC Communications ShangHai Responsibility, authority and munication 職責(zé)、權(quán)力和溝通 Responsibility and authority 職責(zé)與權(quán)力 ? Ensure that responsibilities and authorities are defined and municated within the anization 組織應(yīng)對(duì)功能及其相互關(guān)係，包括責(zé)任和權(quán)限應(yīng)加以定義及被構(gòu)通過，以達(dá)成有效的質(zhì)量管理 Management representative管理者代表 ? Top management shall appoint a member of management who shall have responsibility and authority that includes : 最高管理層需委派一管理層成員負(fù)責(zé)： ADC Communications ShangHai Responsibility, authority and munication 職責(zé)、權(quán)力和溝通 ? Ensuring the processes needed for the QMS are established implemented and maintained 確定系統(tǒng)需要的流程已被建立、執(zhí)行及維持 ? Reporting to top management any need for improvement 向最高管理層報(bào)告改進(jìn)的需要 ? Promote of awareness of customer requirements 促進(jìn)對(duì)顧客要求的意識(shí) ADC Communications ShangHai Responsibility, authority and munication 職責(zé)、權(quán)力和溝通 Internal munication 內(nèi)部溝通 ? Communication processes are established 建立溝通的過程 ? Communication takes place regarding to the effectiveness of the QMS 質(zhì)量管理系統(tǒng)的有效性得以溝通 ADC Communications ShangHai Management review 管理評(píng)審 General 總則 ? Include requirements in ISO9001:1994 包括 ISO9001:1994 的要求 ? Assessing opportunities for improvement 評(píng)價(jià)改進(jìn)的機(jī)會(huì) ADC Communications ShangHai Management review管理評(píng)審 Review input 評(píng)審輸入 ? Results of audits 審核結(jié)果 ? Customer feedback (. plaints, satisfaction) 顧客反饋 (如設(shè)拆、滿意度 ) ? Process performance and product conformity 過程表現(xiàn)和產(chǎn)品符合性 ADC Communications ShangHai Management review管理評(píng)審 ? Status of preventive and corrective actions 預(yù)防及糾正措施的狀況 ? Followup actions from previous management reviews 上次管理評(píng)審決議的跟蹤措施 ? Planned changes that could affect the QMS 可能影響質(zhì)量管理系統(tǒng)的有計(jì)劃的變化 ? Remendations for improvement 改進(jìn)的建議 ADC Communications ShangHai Management review 管理評(píng)審 Review output 評(píng)審輸出 ? Related decisions and actions 相關(guān)措施 ? improvement of the effectiveness of the QMS and its processes 質(zhì)量管理系統(tǒng)和過程的改進(jìn) ? improvement of product 產(chǎn)品的改進(jìn) ? resource needs 資源需求 ? Results of management review should be recorded 管理評(píng)審結(jié)果應(yīng)予記錄 ADC Communications ShangHai 6 Resource management 資源管理 Provision of resources 資源的提供 Human resources 人力資源 Infrastructure 基礎(chǔ)建設(shè) Work environment 工作環(huán)境 ADC Communications ShangHai Provision of resources 資源的提供 ? Determine and provide the resources needed to 確定及提供資源 ? implement the QMS 實(shí)施質(zhì)量管理系統(tǒng) ? continually improve the effectiveness of the QMS 持續(xù)改進(jìn)系統(tǒng)的有效性 ? enhance customer satisfaction by meeting customer requirements 符合顧客要求以加強(qiáng)顧客滿意 ADC Communications ShangHai Human resources 人力資源 General 總則 ? Personnel performing work affecting product quality shall be petent 執(zhí)行會(huì)影響產(chǎn)品質(zhì)量的工作的人員應(yīng)是有能力 ? Ability to justify 能力的判斷 ? Education 教育 ? Training 培訓(xùn) ? Skill 技能 ? Experience 經(jīng)驗(yàn) ADC Communications ShangHai Human resources 人力資源 Competence, Awareness and Training 能力、意識(shí)和培訓(xùn) ? Determine the necessary petence確定能力需求 ? Provide training or othe