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factor! ? Reduce amount of effort expended by IT professionals on the daytoday routine aspects of IO ? Principally an O issue: The Human Use of Human Beings Next Monday Morning ? Where are you with ITIL? CMDB? ? Review Gartner39。s automation framework Critical Time Frame(s) ITIL and CMDB: Now RBA: 2023 Integration Orchestration Workflow Mgmt. Processes ITIL and Process Improvement 3 Wikipedia launched in 2023, and averages 4,300 new articles every day. A currentgeneration work switch could move all 13 million articles … … in seconds. ? Did You Know? Unified Communications and Collaboration Unified Communications Tightly integrated munications applications Wireless VoIP VTC ATC Mobility PBX Presence IM EMail Workspaces Text/SMS How Does It Affect You? ? Combines many overlapping areas ? A technology and anizational issue ? Strong area for managed services to take hold Next Monday Morning ? Are your apps providers planning for taking advantage of unified munications? What39。s their strategy? ? What other UC business scenarios make sense in your business? Critical Time Frame 2023 to 2023 4 How many text messages the average American teenager sends each month? 584? 1,150? 1,812? 2,282 per month ? Did You Know? Mobile Unified Communications HIGH VALUE LOW VALUE Unified Messaging/ Calling Presence Mobile Extension Location Based Services Fixed Mobile Replacement ?Mobile platform is the key unifier ?Integration of corporate and social media streams ?Presence and context primary application targets ?Applications can drive UCC business case 4 The . Department of Labor estimates that those in today39。s labor force will have 10 to 14 jobs ? Did You Know? by the age of 38 Creating the TShaped IT Staff Critical Skills Needed ? Vertical focus is limiting ? Breadth of knowledge rare ? Project management skills ? Understand cascade effects What Can You Do? ? Get out of fort zones ? Enable/reward learning ? Crosspollinate skills ? Break down silos Business Linkages Technology Depth Related Skills Related Skills Valu