星級(jí)酒店電話禮儀課程(編輯修改稿)
2025-02-10 20:41 本頁(yè)面
【文章內(nèi)容簡(jiǎn)介】 Place Callers on Hold 請(qǐng)求客人等待 ?Ask for agreement before you hold the phone 在候住電話之前，請(qǐng)求客人同意 ?Give your attention to the caller when you hold the phone. 在客人等待的過(guò)程中，仍然要有照顧 15 ?Write down the message 內(nèi)容完整 ?Repeat the message to confirm 確定內(nèi)容 ?Deliver the message 轉(zhuǎn)交留言 Leave Message 留 言 16 “ Would you like to leave a message?” “ I’ll make sure he gets the message, Mr./.” 17 To 致 : From 自 : Tel. No. 電話 : Date 日期 : Time 時(shí)間 : Message 留言 : Your Name Signature: 留言者姓名及電話 18 Make phone calls 撥打電話 ? Preparation is very important 準(zhǔn)備妥當(dāng) ? After you reach the number 接通電話 ? Dialing the wrong number 打錯(cuò)號(hào)碼 ? The person is not in 當(dāng)事人不在 19 Manage difficult guests on line 應(yīng)對(duì)難纏的來(lái)電者 ? The Angry, Rude or Upset Guest 氣憤、粗暴、心煩的顧客 ? The Talkative Caller 善言的來(lái)電者 ? The Hard to Understand Caller 難于理解的來(lái)電者 20 ? Always greet first “Good morning” or “Good afternoon” and introduce yourself or the department. 總是先說(shuō)問(wèn)候語(yǔ)“早晨好”或“下午好”并介紹你自己和你所在部門(mén) ? Always speak English and speak slowly. 總是用英語(yǔ)接電話并講得慢一些 ? Always have a pen near the telephone. 總是在電話旁放一支筆 ? Always leave a message if it’s n
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