erp系統(tǒng)中的可用性問(wèn)題(英文ppt)(編輯修改稿)
2025-01-26 18:42 本頁(yè)面
【文章內(nèi)容簡(jiǎn)介】 hing like that.” ? Lack of specificity ? “We have a screen where we try and return parts to the warehouse and if that39。s already been done, the transaction has already been done, it says ?1045 error? on the bottom of the screen. What [expletive] does that mean to anybody?” ? Missing error messages ? “We had the customized frontend and we had to hit two buttons to execute a transaction. But the system will allow you just to hit one. So the guys would hit one and everything would be green, hey, I must be okay, but they never created the other requirements that were necessary to [plete the transaction].” Terminology Problems ? Unfamiliar system language ? “The ?Help? is worthless because it39。s definitely programmer?s language based. So having the ?Help? customized for business processes would be [an] important piece.“ ? “Well, it was like the spaceship had landed, and these outer space creatures [trainers] got off, and started talking to us about how we were going to do our job, because nobody understood what they were saying.” ? Need for a glossary ? “I put together a glossary of how the vocabulary changed from pre[ERP] to post, because people didn39。t understand the terms.” Overall System Complexity ? General feeling of overwhelming plexity leading to feelings of fear ? “It39。s a very intimidating system. “ ? “…h(huán)e was like a deer。 it was like he got so upset because it was so out of his kingdom, so out of his normal he shutdown on me. “ [reaction when explaining how to enter a wellunderstood process to the ERP system] Other Observations ? Having resources to customize is vitally important ? Significant amount of time and effort spent on the development of informal documentation ? Formal documentation is seldom used ? Power users play a very significant role ? Nonpower users are much less likely to explore the system?s potential ? Learning to perform a new task is a difficult process based on trial and error, even for experienced and motivated users ? Despite t
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