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公司管理制度emergencyhandlingprocedure14個制度范本(編輯修改稿)

2024-09-12 14:00 本頁面
 

【文章內容簡介】 bance 216。 If the police were called, give details of action taken by the Police983 Action to be taken in the event of an external disturbance that threatens the hotelDisturbances that occur outside the hotel can either directly or indirectly affect the hotel and its guests. This sort of disturbances is likely to be strikes, riots, large crowds, etc. In the event of any such occurrence, the following actions should be taken: Notify the Security through duty Assistant Manager. The Security Officers should immediately be stationed at each entrance of the hotel and should remain there until such time as the disturbance has subsided. People wishing to enter the hotel should be asked why they wish to e in and should only be permitted to enter the hotel in small groups, . in twos and threes. Any crowds of hotel guests that gather in the lobby to observe the disturbance outside should be requested to disperse. If the disturbance is sizable, the local Police should be notified and asked to send for Police Officers to help protect the hotel. The General Manager or duty Assistant Manager should be notified and it is his decision as to whether or not the Police should be called.DEATH CASES7. Staff Response8. Telephone Operator9. Assistant Manager10. Hotel Clinic11. Duty Security Supervisor12. Front Office and Housekeeping13. Department Heads Concerned621. Staff Response. Any staff member who receives a report or es across a seriously injury/dying person should immediately pass the information to: 6 Telephone Operator – Dial “0”7 Hotel Clinic – Dial “ ”. Remain at scene and touch nothing unless it is absolutely necessary to save life, . such as applying first aid to stop bleeding, removing a body from the rope which he/she is hanging, removing obstruction to breathing, removing person from water etc…. Try to preserve the scene and keep others from touching anything, as valuable fingerprints could be destroyed in the process.. Hand over scene of incident upon the arrival of Assistant Manger and/or Duty Security Supervisor, brief them on known circumstances and action taken. . Remain at scene to assist in the follow up action and subsequent investigation by police or Security Department.632. Telephone Operator. Upon notification of a seriously injured/dying person, the operator will ascertain:. Identity of the information, such as staff/guest’s name, department, position or the informant’s room number, etc.. Location of the scene and whereabouts of the informant. . Condition of the seriously injures/dying person. . Inform the following members of the Emergency Response Team to attend the scene through calling or paging. Telephone Number PagerAssistant Manager TBA Doctor and nurse Duty Security Supervisor TBA. If confirmed to be a genuine case, immediately notify:General ManagerExecutive Assistant ManagerExecutive on Duty, after office hours or at weekend.Security Manager.Division Department Heads Concerned*If not during the office hours, page them or call them at rooms or home.. In the event of any query in relation to the incident, obtain instructions from Assistant Manger prior to any reply.. Contact with one of the following hospitals for ambulance service if instructed by Assistant Manager.. Record incident in Incident logbook. 643. Assistant Manager. Upon receipt of a report about a seriously injured/dying person, proceed to scene immediately.. Instruct telephone operator to inform Duty Security Supervisor, hotel doctor and nurse on duty to attend scene.. Attend to the person and see if any first aid or medical treatment can help.. Consult with Security Manager or Assistant Manager at the scene and instruct Security Department to make a report the Nan Tang District Police Station, the Telephone number is . Instruct Duty Security Supervisor to isolate the area or room and keep it clear of spectators.. If in an open area, instruct Engineering Department and/or Housekeeping Department to erect screen to block off sight from public view.. Instruct available security guards to form an outer condor to keep spectators away from the scene. Restrict all access to the scene.. DO NOT TOUCH OR MOVE THE BODY OR ANY INSTRUMENT LYING AROUND THE BODY unless it is absolutely necessary – to save life. . If the seriously injures/dying person occupies a guestroom, obtain relevant inventory and registration card through security department and be ready for investigation by police. 65. Hand over scene to police when they arrive and assist as directed. Brief them on known circumstances and action taken.. Ensure that the process of removal of the person(s) be arranged via service lift.. Where hospitalization is necessary or instructed by police.. Instruct telephone operator to call for Ambulance Service from hospital.. Arrange hotel limousine if Ambulance Service is not available.. If the people have no friend or relative to acpany him/her to hospital, assign one nurse (within clinic office hour), or provide escort. . After police investigation has been concluded, any belongings left behind by the person(s) will be stored for safekeeping at:216。 Front Office Deposit Box for valuable items, and the key to the box should be kept by Security Department.216。 Housekeeping Lost amp。 Found for general items.*Until approval to release them has been given by police station or hotel Security Department.. Notify next of kin without delay and appropriate consulates offices if a foreigner.. Set up mand post at Executive Office with RM, Security Manager or his assistant, or EOD to initiate necessary action to be taken and to workout a reply in relation to any query to the incident and instruct telephone operator accordingly. All related information is to be handled carefully and treated as confidential.. Compile an internal investigation
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