ts16949客戶投訴處理規(guī)程(中英文)(編輯修改稿)
2024-09-04 23:57 本頁面
【文章內(nèi)容簡介】 rovement/preventive action 客戶要求完成日期及實際關閉日期 Due date and actual closed date ，需于24小時內(nèi)回復給客人以確認已收到此次投訴并將其轉(zhuǎn)交給相關人員驗證投訴事件內(nèi)容，必要時項目工程師需與顧客取得聯(lián)系，協(xié)商解決辦法。 Project other make response to customer within 24 hours to affirm having recived the plaints and transfer to related people for verification after receiving customer’s plaints PE should municate with customer for discussing the solveing method if necessary. 由項目工程師組織項目經(jīng)理及相關人員協(xié)同分析投訴事件原因，確定責任歸屬，提出改善完成最后期限，必要時以《8D Report》的形式回復給顧客。 PE should organise PM or related people to analyse the cause of plaint, confirm the responsible people and dept, and bring forward the leadtime of improvement pletion, an 《8D Report》should be sent to customer if necessary. ，于兩個星期(10個工作日)之內(nèi)完成糾正行動過程，并附上改善證據(jù)(如：修模報告，培訓記錄等)提交項目工程師。如遇特殊情況未能在規(guī)定時間內(nèi)完成的，責任人要提前通知項目工程師未能完成原因及預計能夠完成日期,項目工程師將其以書面形式通知客戶，并繼續(xù)跟進。The responsible people must make and implement improvement, and plete the corrective action within 2wks (10working days) and submit relevant improvement evidence or record (: tool rectification report, training record, etc.) to PE. The responsible people should inform PE the reason and scheduled pletion date in advance if the action cannot be finished within the specifi
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