五星級(jí)酒店前臺(tái)收銀標(biāo)準(zhǔn)工作程序(編輯修改稿)
2024-08-10 21:16 本頁(yè)面
【文章內(nèi)容簡(jiǎn)介】 age 3 of 5 )TASK: Check out guest with credit card 結(jié)帳時(shí)使用信用卡EQUIPMENT REQUIRED: Fidelio work station/Bill folio/Cash refund voucherWHAT TO DOHOW TO DOWHY9. Ask guest to sign in the credit card slip and settle it into system.結(jié)賬If yes, check if approval amount of credit card is enough amounts to cover guest consumption. If not, refer to EDC machine, use authorization function to get approval amount. If yes, refer to EDC machine to use OFFLINE function to settle bill with approval.如使用同一信用卡，檢查授權(quán)是否足夠。如果不夠，使用EDC系統(tǒng)要足夠授權(quán)。如果授權(quán)足夠，使用EDC系統(tǒng)作離線交易。If change to another credit card, collect card and check its valid date to see if it is expire and follow EDC machine procedure.The previous credit card approvalcode should be canceled by fax tothe Bank.如改為另一信用卡，首先檢查信用卡，再根據(jù)EDC系統(tǒng)使用步驟結(jié)賬。入住時(shí)所壓信用卡授權(quán)根據(jù)相應(yīng)步驟取消。Ask guest to sign on the credit card slip. After guest sign on the slip, check the signature to see if it’s match with specimen or not. If not, ask guest to sign again, if it’s still can not match, refer to Service Manager.Ensure credit card is useful.Care about guest benefit and Follow the Bank policy.確保信用卡有效。Ensure the credit card is belong to guest. Care about hotel benefit.確保更換的信用卡屬于此客人PREPARED BY: APPROVED BY: DESIGNATION: SM SIGNATURE/DATEDESINATION: DORSIGNATURE/DATESTANDARD OPERATION PROCEDUREDEPARTMENT: Front OfficeJOB TITLE: Guest Service AssociateTASK NO: FDCA. 1 ( Page 4 of 5 )TASK: Check out guest with credit card 結(jié)帳時(shí)使用信用卡EQUIPMENT REQUIRED: Fidelio work station/Bill folio/Cash refund voucherWHAT TO DOHOW TO DOWHY10. Print out one bill folio with zero balance.打印總額為零賬單 Chinese official invoice給客人發(fā)票12. Check If guest need transportation arrangement與客人確認(rèn)是否需要訂車。請(qǐng)客人在信用卡單上簽字，核對(duì)卡單和信用卡背面簽名樣式是否一致。 如登記單簽名與信用卡簽名樣式不符，請(qǐng)客人再簽和登記單相同的簽名。如不符，通知服務(wù)經(jīng)理。Post credit charge into puter to make balance to zero and check out room in puter.使用相應(yīng)信用卡在系統(tǒng)中入賬使總額成零，在系統(tǒng)中退房。Print out one bill folio with zero balance for guest review, say:“Mr./Ms. XX. Here is your updated bill folio for your double checking.”給客人打印總額為零的賬單Return cr
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