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用戶:命名用戶=1:6For the 8 staff roles measured, the data indicates a wide range of usage,with configuration dominating share of staff. Approximately half the casesused ESP for certain roles and when they did the averages indicatedsignificant portions of work being outsourced. (...)Staffing sizes vary widely by organization, but can be correlated to two keyparameters, concurrent users and the industry standard Unix metric例如以8個人員任務(wù)為基準(zhǔn),數(shù)據(jù)顯示了一個很大的以配置來控制人員分配的使用范圍,約近一半案例使用了ESP任務(wù),當(dāng)外包重要的工作部分時,他們使用所顯視的平均數(shù)人員規(guī)模配置的變化受組織影響,但與并發(fā)用戶和相關(guān)工業(yè)應(yīng)用標(biāo)準(zhǔn)的兩個關(guān)鍵參數(shù)有關(guān)聯(lián)。SPECmark92 benchmark. 以SPECmark92為基準(zhǔn)SAP Support Staff EFT Metrics SAP 支持人員,EFT標(biāo)準(zhǔn)Application Avg RangeProcess Owners 19 157Super Users 2 010Programmers 8 222IS Support 4 015Infrastructure Avg RangeOperations 6 118Tech Services 9 128Help Desk 1 08Network 1 03應(yīng) 用平 均 數(shù)范 圍控制者19157超級用戶2010程序員8222技術(shù)支持4015基礎(chǔ)應(yīng)用平 均 數(shù)范 圍操作6118技術(shù)服務(wù)9128桌面幫助108網(wǎng)絡(luò)103Rules Of Thumb : Application Support EFT/100 Concurrent Users : Average = 8, Range = 4 18 Infrastructure Support EFT/1000 SPECmark92 : Average = , Range = 2 6單憑經(jīng)驗的規(guī)則:應(yīng)用軟件支持EFT/100并發(fā)用戶數(shù)。平均=8,范圍=4 – 18 基礎(chǔ)軟件支持EFT/1000 SPECmark92 平均=,范圍=25Application support covers staff that deal with