【文章內(nèi)容簡(jiǎn)介】 ...................................... 62 工作內(nèi)容 ............................................................................ 62 總體實(shí)施計(jì)劃的制定 ............................................ 62 準(zhǔn)備硬件環(huán)境 ........................................................ 63 計(jì)算機(jī)基礎(chǔ)知識(shí)培訓(xùn) ............................................ 63 階段成果 ............................................................................ 64 實(shí)施方案設(shè)計(jì)階段 ........................................................................ 65 工作內(nèi)容 ............................................................................ 65 計(jì)劃啟動(dòng)會(huì)議 ........................................................ 65 預(yù)培訓(xùn) .................................................................... 65 主要業(yè)務(wù)流程定義 ................................................ 66 修訂總體實(shí)施計(jì)劃 ................................................ 67 階 段成果 ............................................................................ 67 客戶化階段 .................................................................................... 67 工作內(nèi)容 ............................................................................ 67 階段成果 ............................................................................ 68 基礎(chǔ)數(shù)據(jù)準(zhǔn)備階段 ........................................................................ 68 工作內(nèi)容 ............................................................................ 68 計(jì)劃啟動(dòng)會(huì)議 ......................................................... 68 基礎(chǔ)數(shù)據(jù)的定義 ..................................................... 68 數(shù)據(jù)準(zhǔn)備 ................................................................. 69 數(shù)據(jù)檢測(cè) ................................................................. 70 階段成果 ............................................................................ 70 數(shù)據(jù)導(dǎo)入與測(cè)試 ............................................................................ 70 工作內(nèi)容 ............................................................................ 70 計(jì)劃啟動(dòng)會(huì)議 ......................................................... 70 i6 系統(tǒng)安裝及參數(shù)配置 ......................................... 71 v i6 系統(tǒng)操作培訓(xùn)（項(xiàng)目組） ................................. 71 數(shù)據(jù)導(dǎo)入 ................................................................. 71 測(cè)試數(shù)據(jù)錄入 ......................................................... 72 單元測(cè)試 ................................................................. 72 集成測(cè)試 ................................................................. 73 階段成果 ............................................................................ 73 系統(tǒng)運(yùn)行階段 ................................................................................ 74 工作內(nèi)容 ............................................................................ 74 計(jì)劃啟動(dòng)會(huì)議 ........................................................ 74 檢查 ........................................................................ 74 i6 系統(tǒng)操作培訓(xùn)（終端用戶） ........................... 74 i6 系統(tǒng)維護(hù)培訓(xùn)（系統(tǒng)管理員） ....................... 75 i6 系統(tǒng)維護(hù)培訓(xùn)（管理人員培訓(xùn)） ................... 75 終端用戶崗位分配及規(guī)范定義 ............................ 75 系統(tǒng)正式運(yùn)行和維護(hù) ............................................ 76 項(xiàng)目驗(yàn)收 ................................................................ 76 階段成果 ............................................................................ 76 系統(tǒng)的業(yè)績(jī)?cè)u(píng)價(jià) ............................................. 76 項(xiàng)目實(shí)施成功的標(biāo)志 .................................................................... 76 日用化工 ERP 項(xiàng)目實(shí)施成功的標(biāo)志 .......................................... 77 第八章 我們的售后服務(wù) .......................................................................................... 78 服務(wù)的總體目標(biāo) ............................................ 78 售后服務(wù)支持體系 .......................................... 79 培訓(xùn) ...................................................... 79 培訓(xùn)的方式 .................................................................................... 79 培訓(xùn)的時(shí)間和內(nèi)容 ........................................................................ 80 咨詢 ...................................................... 80 定期走訪 .................................................. 80 遠(yuǎn)程支持 .................................................. 80 現(xiàn)場(chǎng)支持 .................................................. 81 維護(hù)期后的再支持 .......................................... 81