【文章內(nèi)容簡(jiǎn)介】 re looking forward to seeing you .2. C: Good morning . Room reservation . Can I help you ?G: I’d like to make a reservation .C: When for ?G: For Sept .9th .C: For how long ?G: About a week .C: Could you hold the line , please ? I’ll check….Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .G: That’s all right .C: We’re very sorry , sir . We hope you understand .禮 賓 部基本句型May I take your luggage for you?我來幫您拿行李，好嗎？Just a moment ,please . I’ll bring a luggage cart.請(qǐng)稍等一下，我去推一輛行李車來。Don’t worry , sir . Your luggage will be sent up at once .先生，別擔(dān)心，您的行李很快就會(huì)送上去的。When you check out , please call number 32 and we’ll help you with your luggage immediately.如果您要離店，請(qǐng)打電話32，我們會(huì)馬上幫您運(yùn)送行李的。How many pieces of luggage do you have?請(qǐng)問您有幾件行李？Two suitcases and one bag . Is that right?兩只箱子和一個(gè)包，對(duì)嗎？I’ll show you to the Front Desk.. This way please.讓我?guī)タ偱_(tái)，請(qǐng)走這邊。Is there anything valuable or breakable in your bag?您包里有貴重或易碎物品嗎？May I have your room key , please.請(qǐng)把您房間的鑰匙給我好嗎？Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.大多數(shù)出租車司機(jī)都不會(huì)英語，把您要去的目的地用中文寫下來，會(huì)給您不少幫助。When you return to the hotel, please show this hotel card to the taxi driver.當(dāng)您要返回酒店時(shí)，請(qǐng)向出租車司機(jī)出示一下酒店名片。According to regulation, we don’t accept food , bustible , valuable and breakable objects.根據(jù)規(guī)定，食品、易燃品、貴重物品和易碎品都不給予保管。Is this the correct number of bags?您的行李數(shù)目對(duì)嗎？ 情景對(duì)話 Bellman’s serviceB: Good afternoon ,sir . Wele to our hotel .G : Thank you .B : How many pieces of luggage do you have ?G : Just these three . B : Two suitcases and one bag . Is that right ?G : Yes , that’s all .B : I’ll show you to the front desk . This way please , I will put your bags by the post over there . G : I see , thanks .B : Another bellman will show you to your room when you have finished checking in .G : Ok , fine . B : Please enjoy your stay . Introducing hotels servicesBm : Good afternoon , sir and madam . I’m the bellman. amp。 Mrs bellow : Good afternoon.Bm : Very glad to have you here . Let me carry your baggage . This way , please .(They are going to the elevator entrance)B: Could you tell us something about your hotels services?Bm: Certainly , sir . Ours is a firstrate hotel and chosen as the favorite place to stay by VIPs , official guests and businessmen from many countries . There are over 173 rooms of international standard , all spacious and airy . There are one Chinese restaurants, a deluxe Westernstyle restaurant, large and small banquet halls .M : How about other services ?Bm : Also available are a beauty salon , a swimming pool and tennis….. (Now they are at the elevator entrance)Here we are . Please take this elevator to the 9th floor . The floor attendant will meet you there and show you to room 908. I’ll take the baggage elevator and get your baggage up to your room .B : Thank you . See you then . On the way to the room B : Good evening , sir . I’ll show you to your room .you have two suitcases and one bag . Is that correct ?G : Yes , that’s right .B : Is there anything valuable or breakable in your bag ?G : Yes , there is a bottle of whiskey .B : Could you carry this bag , sir ? I’m afraid the contents might break .G : Sure , no problem .B : Thank you , sir . May I have your room key , please ?G : Yes, here you are .B : Thank you , sir . Your room is on the 12th floor , please follow me , your elevator is this way . G : I see . B : Is this your first time to HangZhou ?G : Yes , it is . B : I hope you’ll have time to see HangZhou . There is a lot to see . G : I’m sure there is . B : This is the 12th floor . Your room is to the right . After you , sir . This way , please . Checking baggage B: Good morning ! Madam . Can I help you ?G : Yes , I’d like to check my baggage .B : How many pieces have you got ?G : I’ve got four pieces in all . B: When will you want them ?G: In three days .B : Please keep the name tags.G : Thank you B : Not at all . Luggage check –outB : This is the bell captain’s desk . May I help you ?G : I’m going to check out soon . Could you pick up my luggage . Please ?B : Certainly , sir . May I have your room number , please ?G : Yes , it’s 1101. B : Room 1101. Very good , sir we’ll send a bellman immediately . Could you wait in you room , please ?G : Ok .B : Good morning ,sir . I’ve e for your bags . G : Thank you . Could you take these two suitcases , please ? I’ll bring the bag with me . B : Certainly , sir . Two suitcases ?G : Yes . B : Is there anything valuable or breakable in them ?G : No . B : This is your claim tag , sir . We’ll keep your luggage at the bell captain’s desk . Could you pick it up there . Please ?G : Certainly . B : Thank you , sir .G : You are wele . See you later . 商 務(wù) 中 心基本句型the letter can go for Yuan.I think I’d better look it up . 我想我需要查一下價(jià)錢.Here’s a form . please print the name and address of the person you’re sending to .這里有張表格. 請(qǐng)您將收信(款)人的姓名和地址用印刷體寫上.If it’s urgent , we can send it by express . 如果是急信, 我們可以寄快件. Sorry , this printed matter is overweight . 很抱歉, 這件印刷品超重了. What sort of stamp do you want to buy ?您想買哪種郵票?We charge each page ** yuan for typing and ** yuan for fax to . plus 10% service charge .打印費(fèi)每頁**元, 發(fā)傳真到美國(guó)每頁**元, 外加10%服務(wù)費(fèi). As soon as your fax es in , we’ll inform you at once . 您的傳真一到, 我們馬上會(huì)通知您.Could you please write your name and room number and sign the billing voucher ? we’ll send your original copy to your room after we have faxed them . 請(qǐng)您寫下您的姓名和房間號(hào)碼并在賬單上簽字, 好嗎?我們發(fā)出傳真后會(huì)將您的原文送到您的房間去的. 情景對(duì)話四、 Business center1. C: May I help you , sir ?G: Yes , I’d like to make some photo copies of these documents , please .C: