【文章內(nèi)容簡介】 th the expected time of arrivals.如預(yù)留的空房未清潔，立即通知客房部，以使他們在客人到達(dá)的預(yù)計(jì)時(shí)間內(nèi)做好準(zhǔn)備。Block vacant clean rooms first for on day arrival.先在當(dāng)日預(yù)留干凈的空房。If not available, block vacant dirty rooms and inform housekeeping immediately, providing them with the expected time of arrivals.如果沒有干凈的空房，則預(yù)留未清潔的空房并立即通知客房部，以使他們在客人到達(dá)的預(yù)定時(shí)間內(nèi)做好準(zhǔn)備。Use discredtion and take note of expected arrival times when blocking dirty rooms.謹(jǐn)慎處理，當(dāng)預(yù)留未清潔房間時(shí)，記載客人到達(dá)的預(yù)計(jì)時(shí)間Inform housekeeping about each room blocked and the expected arrival times.通知客房部關(guān)于每一間已預(yù)留的房間和客人抵達(dá)的預(yù)計(jì)時(shí)間。So that housekeeping can clean these rooms first in order to ensure that the rooms are ready for the guest to check in.客房部首先將這些房間清潔，以確保為登記的客人預(yù)先準(zhǔn)備好房間。Guest may check n at any time.客人可以隨時(shí)登記住房。So that housekeeping can clean these rooms first in order to ensure that the rooms are ready for the guest to check in.以使客房部首先將這些房間清潔，以確保為登記的客人預(yù)先準(zhǔn)備好房間。So that vacant clean rooms may be available for any walkins.以便使任何走進(jìn)來的客人均有可用的干凈空房間。In order for housekeeping to schedule the maids to clean the rooms according to the arrival times.以便客房部根據(jù)抵達(dá)時(shí)間安排服務(wù)員打掃房間。PREPARED BY : MICHAEL ZHENG起草人 APPROVED BY : MR RAY ZHOU批準(zhǔn)人 POSITION: FOM職位：SIGNATURE/DATE簽字/日期:POSITON: GM職位SIGNATURE/DATE簽字/日期:DEPARTMENT : Front Desk部門 ：前廳部JOB TITLE: Guest Service Associate職稱 ：前臺職員TASK NO : FD 03號碼 :TASK : Block rooms for arrivals (page 3 of 3)工作職責(zé) : 房間預(yù)留EQUIPMENT REQUIRED: Opera Workstation所需設(shè)備 : 工作臺WHAT TO DO工作程序HOW TO DO操作明細(xì)WHY工作目的Block back to back rooms.預(yù)留尚未退房的房間。Block rooms for elderly guests or disabled guest.為年老的客人或殘疾客人預(yù)留房間。Block rooms for single female executives.為單身的女商人預(yù)留房間。Do so only s a last resort. Use this method for very late arrival。 But allow sufficient time for housekeeping to clean the rooms, taking into consideration the time for them to end their shift只有在別無選擇時(shí)才如此，用于特別推遲抵達(dá)的客人，給與客房部充足的時(shí)間以打掃房間，充分考慮到他們完成工作的時(shí)間。Block rooms on lower floors as well as near to elevator and emergency exits.預(yù)留房間在低樓層，靠近電梯和緊急安全出口。Block handicapped rooms.為殘疾客人優(yōu)先預(yù)留殘疾房。Block rooms without connecting doors unless specifically requested.除非特殊要求，否則預(yù)留無連通門的房間。Current guest in the room may extend stay or have an unexpected delayed check out.目前住在客房內(nèi)的客人可能延長居留時(shí)間或推遲退房結(jié)賬。For easy exit in the event of emergencies as well as for guest抯 convenience.可以方便客人在緊急事件中容易進(jìn)出安全出口。A connecting door in the room of a single female executive may be perceived as an element of insecurity for them。 as well as to prevent the unlikely event of someone else opening the connecting door accidentally.單身女商人住在有連通門的房間被視為非安全因素。也已防止有偶然打開連通門而發(fā)生不愉快事件。We will do more for the customer in every customer contact.要利用每次同客人接觸的機(jī)會(huì)為客人提供超前的服務(wù)。PREPARED BY : MICHAEL ZHENG起草人 APPROVED BY : MR RAY ZHOU批準(zhǔn)人 POSITION: FOM職位：SIGNATURE/DATE簽字/日期:POSITON: GM職位SIGNATURE/DATE簽字/日期:DEPARTMENT : Front Desk部門 ：前廳部JOB TITLE : Guest Service Associate職稱 ：前臺職員TASK NO : FD04號碼 :TASK : Bucket check工作職責(zé) : 檢查登記卡EQUIPMENT REQUIRED : Opera Workstation所需設(shè)備 ：工作臺WHAT TO DO工作程序HOW TO DO操作明細(xì)WHY工作目的To print in house report打印住店客人報(bào)表Checking bucket against in house report.按報(bào)表檢查登記卡Verify and correct all guest details.證實(shí)所有客人細(xì)節(jié)Leave note to Team Leader.留交班記錄給次日領(lǐng)班。Use the puter and generate the printing by the overnight shift GSA.夜班員工使用電腦打印出報(bào)表。Using the in house report, check each registration card with the in house rooming report.使用住店客人報(bào)告與所有登記卡一一對照檢查。Check each registration card against guest folio.Details such as:a. number of paxb. Rate and rate code c. Billing instructions根據(jù)客人檔案核查每一份登記卡如：人數(shù)；房價(jià)和房價(jià)代碼；賬目說明等。Sort out all room discrepancy, correct all wrong keyin information , before closing the system date.在夜審前，修改所有錯(cuò)誤信息。If there is something not solved,Leave the details note regarding those mistakes (if has) to the next day Team Leader.Team Leader will do the follow up.將錯(cuò)誤的細(xì)節(jié)留給次日領(lǐng)班，以便繼續(xù)跟進(jìn)。For reference.供參考。To ensure that all in house registration cards available and are placed accordingly in the bucket by room number. Take care of guest information.確保所有登記卡根據(jù)房號次序放置在登記卡盒中，無一遺漏。并確認(rèn)報(bào)表中和登記卡中客人信息相符。To ensure accuracy of record so as to provide precise service.確保紀(jì)錄的準(zhǔn)確性。Proper shift hand over.良好的交班制。PREPARED BY : MICHAEL ZHENG起草人 APPROVED BY : MR RAY ZHOU批準(zhǔn)人 POSITION:FOM職位：SIGNATURE/DATE簽字/日期:POSITON: GM職位SIGNATURE/DATE簽字/日期:DEPARTMENT : Front Desk部門 ：前廳部JOB TITLE : Guest Service Associate職稱 ：前臺職員TASK NO : FD 05號碼 :TASK : Cash deposit collection工作職責(zé) : 收取現(xiàn)金押金 ( 1 of 3 )EQUIPMENT REQUIRED : Opera Workstation所需設(shè)備 ：工作臺WHAT TO DO工作程序HOW TO DO操作明細(xì)WHY工作目的Calculate amount of deposit.計(jì)算押金額Tell guest deposit amount告知客人總額Receive money from guest.收取現(xiàn)金Calculate amount of deposit accurately, amount of deposit should cover the room charge during guest staying and estimated miscellaneous consumption.Formula is: Room rate per night x total room nights x = total amount of deposit.根據(jù)公式計(jì)算客人在店期間預(yù)計(jì)消費(fèi)的額度：房費(fèi)*入住天* ( 注：此為參考數(shù)據(jù)，會(huì)根據(jù)房價(jià)面確定收取押金額)If guest pay deposit for extension, ask for estimated departure date before calculate deposit.如果客人為延住付押金，確定延住天數(shù)。Politely tell guest depos