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rsion is included ? JBoss Customer Support Portal: Connect directly to JBoss support staff, open and track support cases in realtime, customize patch or upgrade alerts, and download certified patches and updates? Support: Multiple support services providing unlimited incidents and coverage up to 24x7 with 1 hour response ? Long term stability: Multiyear support and update policies for all JBoss Enterprise Middleware? Legal assurance: The Red Hat Open Source Assurance program safeguards customers who are developing and deploying open source solutions from legal harm* Subscriptions of 32 CPUs or greater include additional valueadd features, including JBoss Operations Network and Red Hat Developer Subscriptions. For Subscriptions totaling less than 32 CPUs, both JBoss Operations Network and Red Hat Developer Subscriptions may be purchased separately. 25JBoss Developer SubscriptionMore than just Superior Support?NOT cover offerings in product subscriptions?Directly support from dedicated developers in JBoss team ?Support on architecture design, performance tuning etc.?More responsive?Enterprise subscription: 2 contacts, 4 business hours SLA, unlimited incidents, suitable for enterprise, ISV, and SI?Professional subscription: 1 contact , 2 business days SLA, unlimited incidents, suitable for individual developers?Access to JEMS, JBoss Developer Studio for development use?Bundled with RedHat developer subscription26JBoss Developer Subscription CoverageIf we ship it, we...? Support? * Installation? * Usage? * Configuration? * Diagnosis? Development advice covering? * Application architecture? * Application design? * Best practices? * Tuning? * Application porting? Provide JEMS, Developer Studio and other Red Hat products for development use only.? Do not support? * Production application issues? * Wholesale application debugging? * Modified RPMs? * Red Hat Extras/Supplementary channel? * 3rdparty products? * Technology and preview features27Industry Leading SupportSummary of Questions? Understanding needs? Meeting SLAs? Professional service? Knowledge transfer? Support pricing/value? P