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位目的與職責(zé)職位目的(存在的理由,限制和目標(biāo))To assist in formulation of policies and procedures regarding on the Resource Management functions to support efficient operations of the contact center as well as various business lines of the pany as a whole.職責(zé)范圍(名稱、定義、該職責(zé)所要達(dá)到的結(jié)果/目標(biāo))責(zé)任級(jí)別(全部/部分/協(xié)助)衡量標(biāo)準(zhǔn)(數(shù)量、質(zhì)量)業(yè)務(wù)類戰(zhàn)略層面戰(zhàn)術(shù)層面操作層面? To man the resource management centre and