【文章內(nèi)容簡(jiǎn)介】 .................................... 88 . 磁盤(pán)文件的存儲(chǔ)策略 ................................................................................. 88 . 數(shù)據(jù)庫(kù)的存儲(chǔ)策略 ..................................................................................... 90 7. 系統(tǒng)安全 ................................................................................................................. 93 . 應(yīng)用級(jí)安全控制 ............................................................................................... 93 . 系統(tǒng)級(jí)安全控制 ............................................................................................... 93 . 系統(tǒng)備份及恢復(fù) ........................................................................................ 93 欣晨制作 6 . 統(tǒng)一數(shù)據(jù)平臺(tái)的備份和恢復(fù) ....................................................................... 93 8. 系統(tǒng)工程實(shí)施 .......................................................................................................... 95 . 項(xiàng)目實(shí)施計(jì)劃 ................................................................................................... 95 . 系統(tǒng)集成實(shí)施計(jì)劃 ..................................................................................... 95 . 應(yīng)用軟件實(shí)施計(jì)劃 ..................................................................................... 96 . 溝通報(bào)告管理 ...........................................................................................100 . 擬定聯(lián)合開(kāi)發(fā)計(jì)劃（雙方討論決定） ........................................................100 . 軟硬件實(shí)施責(zé)任分工界面 ................................................................................103 . 工程實(shí)施分工界面 ....................................................................................103 . 項(xiàng)目實(shí)施分工界面 ....................................................................................106 . 項(xiàng)目管理與質(zhì)量保證 .......................................................................................108 . 項(xiàng)目管理與質(zhì)量保證基礎(chǔ) .........................................................................108 . 項(xiàng)目組織結(jié)構(gòu) ...........................................................................................109 . 項(xiàng)目實(shí)施 .................................................................................................. 112 . 質(zhì)量保證 .................................................................................................. 119 . 配置管理 ..................................................................................................129 . 文檔管理 ..................................................................................................133 . 軟件測(cè)試 ..................................................................................................134 . 項(xiàng)目風(fēng)險(xiǎn)管理 ...........................................................................................143 . 驗(yàn)收管理 .........................................................................................................146 . 驗(yàn)收過(guò)程 ..................................................................................................146 . 驗(yàn)收項(xiàng)目 ..................................................................................................146 . 驗(yàn)收流程 ..................................................................................................147 . 項(xiàng)目培訓(xùn) .........................................................................................................148 . 培訓(xùn)目的 ..................................................................................................148 . 培訓(xùn)等級(jí) ..................................................................................................148 . 培訓(xùn)對(duì)象 ..................................................................................................149 . 培訓(xùn)地點(diǎn) ..................................................................................................150 . 教師 .........................................................................................................150 欣晨制作 7 . 培訓(xùn)材料 ..................................................................................................150 . 課程評(píng)估 ..................................................................................................151 . 工具和環(huán)境 ..............................................................................................151 . 課程安排 ..................................................................................................151 . 培訓(xùn)計(jì)劃 ..................................................................................................151 . 培訓(xùn)費(fèi)用 ..................................................................................................151 . 工程文檔 .........................................................................................................152 . 技術(shù)服務(wù)及售后保修 .......................................................................................153 . 技術(shù)支持服務(wù)方法 ....................................................................................154 . 人員 .........................................................................................................155 . 問(wèn)題分級(jí) ..................................................................................................155 . 問(wèn)題反應(yīng)和解決時(shí)間 ................................................................................156 . xxx 維持一個(gè) 95%的服務(wù)級(jí)別 ...................................................................156 . 根本原因分析 ...........................................................................................157 . 報(bào)告 .........................................................................................................157 . 現(xiàn)場(chǎng)服務(wù)計(jì)算方法 ....................................................................................158 . 問(wèn)題受理流程圖 .......................................................................................158 . 機(jī)構(gòu)的設(shè)置 ..............................................................................................158 . 客戶服務(wù)內(nèi)容 ........................................................................