【文章內(nèi)容簡(jiǎn)介】 ...............................................................................1463 共享數(shù)據(jù)流描述 ................................................................................................1463 輸入數(shù)據(jù) ...............................................................................................................1464 輸出數(shù)據(jù) ............................................................................................................1465 接口方式 ............................................................................................................14654 數(shù)據(jù)質(zhì)量要求 ................................................................................................................1465 數(shù)據(jù)處理的及時(shí)性 .....................................................................................................1466 日數(shù)據(jù)及時(shí)性 ..........................................................................................................1466 月數(shù)據(jù)及時(shí)性 ..........................................................................................................1466 異常情況下數(shù)據(jù)及時(shí)性控制 ..................................................................................1467 異常情況分析 .......................................................................................................1467 異常情況下數(shù)據(jù)錯(cuò)誤 ...........................................................................................1467 異常情況下數(shù)據(jù)提供方不能提供數(shù)據(jù) ...............................................................1468 數(shù)據(jù)處理及時(shí)性 KPI 指標(biāo)定義 .............................................................................14686 / 91 數(shù)據(jù)傳送及時(shí)率 ...................................................................................................1468 數(shù)據(jù)轉(zhuǎn)換、加載和展現(xiàn)及時(shí)率 ...........................................................................1468 報(bào)表生成及時(shí)率 ...................................................................................................1468 數(shù)據(jù)內(nèi)容的準(zhǔn)確性 .....................................................................................................1469 數(shù)據(jù)準(zhǔn)確性 KPI 的保證機(jī)制 .................................................................................1469 文件級(jí)檢查 ...........................................................................................................1469 數(shù)據(jù)級(jí)檢查 ...........................................................................................................1470 業(yè)務(wù)級(jí)檢查 ...........................................................................................................1470 數(shù)據(jù)準(zhǔn)確性 KPI 指標(biāo)定義 .....................................................................................1470 文件加載正確率（參見(jiàn)《省級(jí)經(jīng)營(yíng)分析系統(tǒng)數(shù)據(jù)質(zhì)量檢查細(xì)則》 ） .............1470 文件記錄合法率（參見(jiàn)《省級(jí)經(jīng)營(yíng)分析系統(tǒng)數(shù)據(jù)質(zhì)量檢查細(xì)則》 ） .............1471 到達(dá)用戶數(shù)誤差率 ...............................................................................................1471 應(yīng)收收入誤差率 ...................................................................................................1471 與源數(shù)據(jù)系統(tǒng)數(shù)據(jù)的一致性 .....................................................................................1472 業(yè)務(wù)變更數(shù)據(jù)一致性的同步控制 ..........................................................................1472 概述 .......................................................................................................................1472 提出業(yè)務(wù)變更請(qǐng)求 ...............................................................................................1473 業(yè)務(wù)變更評(píng)估 .......................................................................................................1473 業(yè)務(wù)變更的實(shí)施 ...................................................................................................1473 業(yè)務(wù)變更的交付 ...................................................................................................1473 相關(guān)同步控制職責(zé)劃分 ..........................................................................................1474 職責(zé)劃分 ...............................................................................................................1474 流程執(zhí)行情況 KPI 考核指標(biāo) ..............................................................................1474 數(shù)據(jù)分析口徑的一致性 ..........................................................................................1474 與《省級(jí)經(jīng)營(yíng)分析系統(tǒng)數(shù)據(jù)質(zhì)量檢查細(xì)則》的關(guān)系 .............................................14755 互動(dòng)業(yè)務(wù)的關(guān)鍵應(yīng)用 ....................................................................................................1475 離網(wǎng)挽留業(yè)務(wù) .............................................................................................................1475 總體流程 ..................................................................................................................14757 / 91 離網(wǎng)規(guī)則提取 ..........................................................................................................1477 預(yù)離網(wǎng)客戶提取 ......................................................................................................1478 挽留方案制定 ..........................................................................................................1478 客戶挽留實(shí)施 ..........................................................................................................1479 實(shí)施信息反饋 ..........................................................................................................1481 應(yīng)用案例 ..................................................................................................................1482 場(chǎng)景描述 ...............................................................................................................1482 角色描述 ...............................................................................................................1482 業(yè)務(wù)處理流程 .......................................................................................................1482 主動(dòng)營(yíng)銷業(yè)務(wù) .............................................................................................................14888 / 91前 言本標(biāo)準(zhǔn)由中移計(jì)業(yè)[2022]XXX 號(hào)印發(fā)。本標(biāo)準(zhǔn)由中國(guó)移動(dòng)通信有限公司計(jì)費(fèi)業(yè)務(wù)中心提出并歸口。本標(biāo)準(zhǔn)由標(biāo)準(zhǔn)提出并歸口部門負(fù)責(zé)解釋。本標(biāo)準(zhǔn)起草單位：中國(guó)移動(dòng)通信有限公司計(jì)費(fèi)業(yè)務(wù)中心。本標(biāo)準(zhǔn)主要起草人：段云峰、張曉京、常倩、黃巖、劉虹、張曉艷、楊紅輝、沈明磊、李雨、張蓉、房曉華、蔣楠。本標(biāo)準(zhǔn)解釋單位：中國(guó)移動(dòng)通信有限公司計(jì)費(fèi)業(yè)務(wù)中心。9 / 911 概述 適