洲際酒店行為規(guī)范(編輯修改稿)
2025-05-04 23:16 本頁面
【文章內(nèi)容簡介】 erm ObjectivesExample 1:Objective:Improve Famp。B Service GSTS Rating to [insert target] or less by [insert date] 200[insert year].Measured:Review of GSTS for Famp。B at the end of each month.Example 2:Objective :Meet the Forecast GOP for Famp。B for the next quarter.[NB: Sometimes the objective needs to be broken down into tasks.]Tasks:Increase the average room rate to $[insert target] and occupancy to [insert target]%.Measured:Measured by looking at RGI index.Example 3:Objective:Focus on providing pro active financial support to the GM.Tasks:Provide timely financial reports by no later than [insert target] of each month.Monitor outstanding debt ledger and ensure accounts receivable no more than [insert target] days.Measured:Review of debt ledger at the end of each month. Feedback obtained from GM.Monitoring amp。 Measurement of Objective:Each of the objectives will be measured out of 5 on the same basis as the performance feedback process. A 3 or higher rating will be considered evidence that you are performing the objective, a rating of 1 or 2 will be considered evidence that you are not meeting the objective.If you achieve less than a 3 on more than [insert target] objectives then we will consider our options including termination of you from your position on the grounds of poor performance.Monitoring:These objectives will continue over a period of [insert target] months and be (referred to as the “Performance Period”).During this time we will meet every 2 weeks to review and monitor your progress. MISCONDUCTWhat is misconduct and when does it apply?Misconduct is defined as behaviour that involves a breach of the type of professional and ethical behaviour which is expected by IHG.Examples of misconduct include but are not limited to: Absenteeism Failure to provide required notice and/or medical certificates in relation to an illness/injury Absenteeism Failure to attend work at the required time Failure to follow proper authorisation procedures Dishonesty Theft or fraud affecting the pany, its suppliers and/or customers。 Physical or verbal assault of a person at the workplace Unlawful Harassment, sexual or otherwise, of another employee, agent, visitor
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