【文章內(nèi)容簡介】 etter munications by having regular and frequent planned individual and group discussions.We Recognize Acplishments Our people deserve recognition for acplishments in their regular jobs and for contributions made to other departments and operations. They also deserve recognition for the extra effort they make to satisfy customers and for their participation in efforts that benefit their munities. All managers and supervisors are responsible for recognizing the acplishments of people in their own groups. Our established programs are intended to ensure that deserving employees are recognized appropriately for their acplishments. These programs, however, do not replace the important role of the manager or supervisor in employee recognition.We Promote an Opendoor Approach to Managing People Every person should feel free to discuss matters with management people in our pany. Accessibility, however, does not relieve anyone of the obligation to respect delegated lines of authority. Employees are encouraged to discuss their ideas or try to resolve a disputed matter with their immediate supervisor before seeking the counsel of others. One of our pany39。s strengths is the development of professional relationships among everyone, regardless of authority or responsibility level.We Give Each Employee Complaint Prompt, Sincere Attention If overlooked or neglected, even minor misunderstandings can escalate into major dissatisfactions. We try to anticipate and eliminate causes of plaints. When a question exists, we give the employee the benefit of the doubt. The immediate supervisor has the initial responsibility for resolving a plaint. When necessary, we involve the next level of management and, if appropriate, the human resources manager. We keep the employee informed about the status of his or her plaint. In the process of making a decision, we do our best to take action that is fair to both the employee and the pany.We Respect Each Employee39。s Point of View We listen with an open mind to suggestions and are attentive to problems. By talking with and listening to employees, we can often help them in doing their jobs and, at the same time, learn things that benefit the pany. We train our managers in the skills necessary for talking with and listening to their employees and in translating what they learn into action.We Encourage Participation and Suggestions Managers and supervisors should invite help and encourage suggestions for improvement. In working together this way, we create an environment of teamwork that benefits our pany and our employees. We consider carefully any suggestion that might be of value. If we adopt a suggestion, we give full credit。 if we reject it, we explain the reasons. We also encourage feedback on plans that have been implemented, knowing that the people involved can contribute to further improvements.We Keep Employees Informed About Company Activities and Plans That May Affect Them or Their Work Keeping our people informed helps them to understand the pany39。s objectives and to perform their jobs more efficiently. To acplish this, we hold prework and other periodic meetings. We supplement our facetoface munications through a variety of media. Besides disseminating information to our people and their families, these munications give public recognition to employee achievements and encourage teamwork and cooperation.We Address Each Other on a Firstname Basis Using first names helps to generate a friendly and informal atmosphere. We use corporate titles only when necessary. Within our pany, use of a title is usually not necessary to define a person39。s job and responsibilities. Knowledge, performance, and capabilities should be adequate evidence of a person39。s position and leadership. If it bees necessary to use a title, we should select one that accurately describes our job and reflects our level of responsibility in monly understood business terms.We Are Considerate and Professional With All Applicants We want applicants to think well of us, whether or not we hire them. We are careful not to misrepresent or make any unwarranted promises. We wele referrals from employees, customers and others who know us well, and we consider them along with everyone else. But the ultimate decision to hire is made impartially based on the applicant39。s qualifications. We look for people whose p