基本面客禮儀培訓(xùn)教材(編輯修改稿)
2025-04-28 23:33 本頁(yè)面
【文章內(nèi)容簡(jiǎn)介】 ＊Let me check for you, Sir/Madam.(某)先生/小姐/夫人/女士，我去給您查（問(wèn)）一下。＊Certainly Sir/Madam, I will check for you.好的，(某)先生/小姐/夫人/女士，我去給您查（問(wèn)）一下。＊Please wait a moment, Sir/Madam. I will try to find out for you.(某)先生/小姐/女士/人，請(qǐng)您稍候（稍等）；我這就去給您查（問(wèn)）清楚。＊I will check and e back to you as soon as possible.我去（給）您查（問(wèn)）一下，然后盡快答復(fù)您。＊“ Sorry to have kept you waiting, I have checked (I have informed …department)....” “對(duì)不起，讓您久等了。我查問(wèn)過(guò)了（我已通知某某部門）...”＊Thank you very much, Sir/，非常感謝您給我們帶來(lái)生意！＊It’s my pleasure!為您服務(wù)是我的榮幸?。猋ou are most ?。狦lad to be of ！＊Goodbye,Sir/Madam (Mr./Ms./Mrs.).（某）先生（小姐），再見(jiàn)，歡迎下次光臨。＊Thank you for ing! We hope to see you again soon.感謝您的光臨！希望能很快再次為您服務(wù)。＊Thank you for staying with us. Have a pleasant journey.謝謝您選擇了我們酒店。祝您旅途愉快。＊I hope you have enjoyed your stay with us.希望您住在我們這兒的這些天都很愉快。＊Have a pleasant flight/trip.旅途愉快！一路順風(fēng)?。猈e hope to see you again very soon.希望能很快再次見(jiàn)到您。第二章 基本面客禮儀II＊ Excuse me, Sir/Madam, could you please ( “sign”/ “wait” etc.) here?對(duì)不起，先生/小姐, 請(qǐng)您（“簽上名”或“稍候”）好嗎？ ＊ Could I have (request), Sir/Madam?先生/小姐，我可以（某要求或做某事）嗎？＊ May I ask you to (request), Sir/Madam?先生/小姐，可以麻煩您（做某事）嗎？＊ Would you like to...?您是否愿意（可不可以）...呢?＊ Excuse me, Sir/Madam, could you please follow me. 不好意思 ，先生/小姐, 請(qǐng)跟我來(lái)好嗎？＊ Would you please print/ spell your full name for me, Sir/Madam?先生/小姐, 能麻煩您將您的姓名用正楷寫出來(lái)嗎？＊ Please mind the stairs!請(qǐng)小心樓梯?。?No, thank you. You are very kind.您真是太客氣了，心意領(lǐng)了就行了。＊ It’s very kind of you， but no, thank you.謝謝您，不必這么客氣送我禮物了＊ You are very kind, but I cannot accept. 您真太客氣了，可我不能收（心意我領(lǐng)了就行了）。＊ I am afraid not. Sorry, Sir/Madam.恐怕不是這樣吧（恐怕不行），真不好意思，先生/小姐。＊ No, I am sorry. 不是的（不可以的），我很抱歉。＊ I’m afraid not, unfortunately.很遺憾，我覺(jué)得不是這樣的（我看恐怕不行）。＊ Not really.不會(huì)吧（不能吧）（好像不會(huì)吧）（不完全是這樣吧）（不太可能吧）。＊ No, Sir/Madam. It is not. 不是，（某）先生（小姐），不是這樣的。＊ Just a moment / one moment, please, Sir/Madam.請(qǐng)您稍候，先生/小姐。＊ This may take a few minutes, Sir/Madam.可能會(huì)等（要花）幾分鐘，先生/小姐。＊ I’ll be with you in a moment, Sir/Madam.先生/小姐，我稍等一會(huì)兒就過(guò)來(lái)（就為您服務(wù)）。＊ Sorry to keep you waiting, Sir/Madam.很抱歉讓您等候， 先生/小姐。
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