【文章內(nèi)容簡(jiǎn)介】 .................................................................. 96 服務(wù)總結(jié)例會(huì)及報(bào)告 ............................................................................................. 96 增值服 務(wù) ............................................................................................................... 97 投訴服務(wù) ........................................................................................................ 97 多平臺(tái)技術(shù)服務(wù) .............................................................................................. 98 技術(shù)咨詢(xún)服務(wù) ................................................................................................. 98 軟件技術(shù)協(xié)助服務(wù) .......................................................................................... 99 系統(tǒng)軟件升級(jí)服務(wù) .......................................................................................... 99 第五章 緊急應(yīng)急方案 ................................................................................................. 101 應(yīng)急系統(tǒng) ............................................................................................................. 101 應(yīng)急啟動(dòng)條件 ...................................................................................................... 101 應(yīng)急措施 ............................................................................................................. 101 啟動(dòng)應(yīng)急保障預(yù)案 ........................................................................................ 101 啟動(dòng)技術(shù)升級(jí)方案 ........................................................................................ 101 啟動(dòng)應(yīng)急備機(jī)方案 ........................................................................................ 102 第六章 技術(shù)資源部署 ................................................................................................. 103 全國(guó) /本地服務(wù)網(wǎng)點(diǎn)分布 ...................................................................................... 103 項(xiàng)目技術(shù)資源部署 .............................................................................................. 103 VII 一線服務(wù)支持團(tuán)隊(duì) ........................................................................................ 103 張馳 ............................................................................................................... 105 劉鵬飛 ............................................................................................................ 110 倪燦 ............................................................................................................... 110 甘文亮 ............................................................................................................ 111 牛中亞 ............................................................................................................ 112 石佳文 ............................................................................................................ 113 張勇 ............................................................................................................... 115 二線服務(wù)支持團(tuán)隊(duì) ......................................................................................... 115 王巧雷 ............................................................................................................ 116 顧英杰 ............................................................................................................ 120 徐凡 ............................................................................................................... 123 崔廣唯 ............................................................................................................ 125 邰小剛 ............................................................................................................ 125 第七章 備件資源部署 ................................................................................................. 131 全國(guó)備件服務(wù)體系及網(wǎng)點(diǎn) .................................................................................... 131 項(xiàng)目備件響應(yīng)保障 .............................................................................................. 132 本地備件情況 ............................................................................................... 132 備件計(jì)劃清單 ............................................................................................... 132 本地備件部署 ............................................................................................... 185 動(dòng)態(tài)庫(kù)存調(diào)整 ............................................................................................... 186 本地備件運(yùn)送 ............................................................................................... 186 本地備件庫(kù)證明材料 .................................................................................... 187 項(xiàng)目備件質(zhì)量保障 .............................................................................................. 190 備件采購(gòu) ...................................................................................................... 191 VIII 備件檢測(cè) ...................................................................................................... 191 備件入庫(kù) ...................................................................................................... 192 備件存儲(chǔ) ...................................................................................................... 192 備件出庫(kù) ...................................................................................................... 193 備件報(bào)廢 ...................................................................................................... 193 武漢備件庫(kù)圖片一覽 ........................................................................................... 194 第八章 服務(wù)保障及管理制度 ...................................................................................... 199 服務(wù)管理保障體系 .............................................................................................. 199 服務(wù)項(xiàng)目信息管理系統(tǒng) ....................................................................................... 199 服務(wù)交付體系 ..................................................................