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OFIT IMPROVE INCOME PROTECT 4 2 1 3 5 ? 7 6 8 9 10 11 Corporate Scorecard Month of XX CORPORATE OBJECTIVES STAKEHOLDERS FINANCIAL BE A SUCCESFUL BUSINESS PROTECT PUBLIC HEALTH PROTECT ENVIRO NMENT INTERNAL PROCESS LEGEND 4 8 Within monthly target Outside of monthly target In Transition 4 Government Satisfaction S1 IPART Satisfaction S2 Negative media coverage CAPEX spend vs budget 4 INCOME PROTECTION SVA IMPROVE F1 SVA vs SCI ASSET UTILISATION PROFIT IMPROVE COST REDUCTION Asset Disposal OPEX vs IPART Profit after Tax 4 4 Asset Utilisation I3 Grow Business I1 Business Reform I2 Business Reform Program Profress vs Milestones Existing Prdcts / New Cust Unused Capacity 8 8 8 Customer Satisfaction S3 Community Interest Group Satisfaction S6 Water quality plaints Actioning CIG requests 8 Influence/manage attitudes and behaviours I4 Build Trust I5 Efficient Service I6 Provide Maintain Reliable Assets I8 Water Consumption Beach Rating Service Interruptions NHMRC Water Quality 4 4 4 Dept Health Satisfaction S4 EPA Satisfaction S5 Total / Foecal Coliforms Effluent License breaches Meet munity standards amp。 ESD I7 Drinking water guidelines EPA License 4 4 4 LEARNING AND GROWTH Improvement Culture L2 Direction Understood L3 Share Knowledge L4 Safe amp。 Healthy Workplace L1 8 Lost Time Frequency