【文章內(nèi)容簡介】 performance ? Outside sources are reviewed only for specific circumstances ? Outside sources are occasionally reviewed to identify costeffective technologies that could improve performance ? Outside sources are continually reviewed to identify costeffective technologies that could improve performance 981009SYQNA001DMCP1 7 MAXIMISE EFFECTIVENESS: ORGANISATIONAL CAPABILITIES Component Poor Average Good Worldclass Organisational structure ? Functional structure with excess layers (5) and excessive craft lines ? Flat, areabased structure with one craft designation ? Functional structure with 4 or less layers and few craft lines ? Flat and integrated structure with few craft lines ? No integration with major support functions, eg stores, engineering, purchasing ? Full integration with major support functions ? No integration with major support functions, eg stores, engineering, purchasing ? Good integration with major support functions Crossfunctional munication ? Maintenance and operations are defensive。 little engineering support ? Maintenance, operations and engineering jointly problemsolve to proactively prevent equipment failure and optimise performance levels ? Maintenance and operations are protective, but municate well。 engineering helps when asked ? Maintenance and operations work together and municate regularly。 engineering actively supports ? ‘The equipment is yours to maintain,but I am going to keep it running’ ? ‘The equipment is ours to maintain’ ? ‘You can maintain it if I am down’ ? ‘We will work together to give you time to properly maintain our equipment’ Performance ethic ? Few goals exist and are not tracked ? Specific maintenance goals are established and tracked。 accountability is consistent and shared by maintainers, operations, and engineering ? Goals exist, but are not publicised or tracked。 little to no accountability ? Specific goals exist and are tracked but are inconsistently publicised, accountability is informal ? No team utilisation for problem solving ? Teams are launched to attack specific problems with defined goals and attain them ? Teams are used for major projects ? Teams are used but do not often attain goals ? Workers do not care or participate in improving anisation ? Workers are motivated to meet and exceed goals for performance improvement ? Some workers are motivated to improve but do not have the opportunities ? Most workers meet goals where opportunities exist to improve performance Skill building ? No job skill standards/testing ? Shared understanding of key skills to build。 tailored program bining recruiting, training, and coaching to build skills. ? Job skill requirements based on pool of applicants。 informal training and recruiting program。 little to no coaching ? Formal training program focused on key skills。 welldefined procedures for recruiting。 coaching is informal ? Little or no equipment training ? Complete crosscraft training available for all employees ? Crosstraining allowed but not done ? Crosscraft training only for select employees ? Training only for ‘weak’ employees ? Refined and uptodate specialist training for identified maintainers ? Training on equipment as time allows, no schedule/plan ? General training done for al maintainers with some specialist analytical training 981009SYQNA001DMCP1 8 MAXIMISE EFFICIENCY: PLANNING AND SCHEDULING Component Poor Average Good Worldclass Job planning for routine work ? 50% planned work (measured by manhours) ? 50% planned work ? 70–80% planned work ? 95% planned work ? Cursory planning. Planning includes job scope, materials ? Significant planning. Planning includes job scope, materials, estimated man hours ? Significant planning. Planning includes job scope, materials, estimated man hours ? Complete planning. Planning includes job scope, materials, estimated man hours, equipment scheduled down/site prepared, clear objective, all other pertinent information ? 50% of work orders have sufficient lead time to plan ? 65% of work orders have sufficient lead time to plan ? 80% of work orders have sufficient lead time to plan ? 90% of work orders have sufficient lead time to plan ? 50% of work orders are specific vs blanket/standing ? 65% of work orders are specific vs blanket/standing ? 80% of work orders are specific vs blanket/standing ? 90% of work orders are specific vs blanket/standing ? Little to no training for planners ? Onthejob training for planners ? Combination of onthejob training and formal training for planners ? Complete formal training program for planners Schedule development and adherence for routine work ? Crews are 50% scheduled ? Crews are 75% scheduled ? Crews 90% scheduled ? Crews are 100% scheduled ? Schedule adherence is 50% ? Schedule adherence is 50% ? Schedule adherence is 70–80% ? Schedule adherence is 95% ? Utilisation 20% ? Utilisation is 20–40% ? Utilisation is 40–80% ? Utilisation is 80–90% ? Overtime 15