【文章內(nèi)容簡(jiǎn)介】 .................................................................................. 22 安管人員 ......................................................................................................................................... 23 門(mén)崗職責(zé) .................................................................................................................................. 23 巡崗職責(zé) ................................................................................................................................. 23 十二、 保潔作業(yè)流程與標(biāo)準(zhǔn) ................................................................................................................ 24 12． 1 衛(wèi)生標(biāo)準(zhǔn) ....................................................................................................................................... 24 室內(nèi)衛(wèi)生標(biāo)準(zhǔn) .......................................................................................................................... 24 外圍衛(wèi)生標(biāo)準(zhǔn) ......................................................................................................................... 25 墻面衛(wèi)生作業(yè)流程與標(biāo)準(zhǔn) ..................................................................................................... 25 玻璃清潔作業(yè)流程與標(biāo)準(zhǔn) .................................................................................................... 26 燈飾清潔作業(yè)流程與標(biāo)準(zhǔn) .................................................................................................... 27 不銹鋼的 日常 清潔作業(yè)流程與標(biāo)準(zhǔn) ................................................................................... 28 樓外公共區(qū)域清潔作業(yè)流程與標(biāo)準(zhǔn) ................................................................................... 28 保潔工具的使用及保養(yǎng)規(guī)程 ........................................................................................................ 29 抹布 ........................................................................................................................................... 29 墩布 .......................................................................................................................................... 29 水桶 .......................................................................................................................................... 30 扁鏟 .......................................................................................................................................... 30 百潔布 ..................................................................................................................................... 31 伸縮桿 ..................................................................................................................................... 31 刮水器 ..................................................................................................................................... 31 牽塵器 ..................................................................................................................................... 31 人字梯 ................................................................................................................................... 31 告示牌 .................................................................................................................................... 31 垃圾的收集處理操作規(guī)程 ............................................................................................................ 31 工作程序 .................................................................................................................................. 32 注意事項(xiàng) ................................................................................................................................. 32 樓層操作程序 ................................................................................................................................. 32 十三、 安管工作守則與規(guī)范 ................................................................................................................ 33 職業(yè) 道德規(guī)范 ................................................................................................................................. 33 行為守則 ......................................................................................................................................... 34 安管員安全管理權(quán)限 ................................................................................................................. 35 警械、警具管理 ............................................................................................................................. 36 交接班制度 ..................................................................................................................................... 36 訓(xùn)練、培訓(xùn)制度 ............................................................................................................................. 37 儀容儀表 .................................................................................................................................... 37 服務(wù)紀(jì)律 .................................................................................................................................... 38 服務(wù)語(yǔ)言情景規(guī)范 .................................................................................................................... 39 服務(wù)語(yǔ)言崗位規(guī)范示例 .......................................................................................................... 39 監(jiān)督檢查 .................................................................................................................................. 41 車(chē)輛、巡邏管理 ...................................................................................................................... 42 物品放行制度 .......................................................................................................................... 43 十四、 業(yè)主報(bào)修處理工作規(guī)程 ....................................................................................................... 44 十五、 業(yè)主投訴處理規(guī)程 ..................................................................................................................