【正文】 ........ 77 （ 4）團(tuán)購(gòu)客戶(hù)的認(rèn)定 .................................................................................................................................................................................... 77 散客推介 ......................................................................................................................................................................................................... 78 二十、 銷(xiāo)售部關(guān)于設(shè)立“客戶(hù)服務(wù)熱線”的規(guī)定 .......................................................................................................................................................... 81 功能 ................................................................................................................................................................................................................ 81 目的 ................................................................................................................................................................................................................ 81 措施 ................................................................................................................................................................................................................ 82 二十一、銷(xiāo)售代理中的工作界面和工作流程 ................................................................................................................................................................. 82 乙方權(quán)限 ......................................................................................................................................................................................................... 83 企業(yè) () 企業(yè) () 6 乙方責(zé)任 ......................................................................................................................................................................................................... 85 銷(xiāo)售事務(wù)工作界面劃分 .................................................................................................................................................................................... 86 二十二、銷(xiāo)售業(yè)務(wù)流程及工作規(guī)范 ............................................................................................................................................................................... 87 接待 ................................................................................................................................................................................................................ 87 項(xiàng)目講解 ......................................................................................................................................................................................................... 87 成交洽談 ......................................................................................................................................................................................................... 88 認(rèn)購(gòu)手續(xù) ......................................................................................................................................................................................................... 88 付款 ................................................................................................................................................................................................................ 89 簽署《商品房買(mǎi)賣(mài)合同》和按揭合同 ............................................................................................................................................................... 90 二十三、特殊業(yè)務(wù)審批權(quán)限及流程 ............................................................................................................................................................................... 91 臨定 ................................................................................................................................................................................................................ 91 預(yù)留： ............................................................................................................................................................................................................. 93 保 留： ............................................................................................................................................................................................................. 93 退房： ............................................................................................................................................................................................................. 93 換房： ............................................................................................................................................................................................................. 95 更名： ............................................................................................................................................................................................................. 96 增減名 ............................................................................................................................................................................................................. 97 變更付款方式 .................................................................................................................................................................................................. 98 額外折扣或優(yōu)惠：分權(quán)限控制折扣比例 ............................................................................................................................................................ 99 補(bǔ)充規(guī)定 .......................................................................................................................................................................................................100 企業(yè) () 企業(yè) () 7 一、 慧谷 城市策略 銷(xiāo)售 部 職責(zé) 為明確銷(xiāo)售部工作范圍，指導(dǎo)部門(mén)員