【正文】 ................................. 3 二、基本原則 ............................................................................................................ 3 第二章 部門設(shè)置與職責(zé) ................................................................................................... 4 一、組織架構(gòu) ............................................................................................................ 4 二、部門職責(zé) ............................................................................................................ 1 第三章 員工招聘 ............................................................................................................. 5 一、招聘申請(qǐng)流程 ..................................................................................................... 5 二、招聘人員的篩選與錄用 ....................................................................................... 5 附錄 1：招聘員工申請(qǐng)表 ........................................................................................... 7 附錄 2：呼叫中心人員需求申請(qǐng)表 ............................................................................. 8 第四章 勞動(dòng)合同 ............................................................................................................. 9 一、訂立依據(jù) ............................................................................................................ 9 二、勞動(dòng)合同簽訂程序 .............................................................................................. 9 三、違約的經(jīng)濟(jì)補(bǔ)償與賠償 ..................................................................................... 11 四、合同簽訂流程圖 ............................................................................................... 12 第五章 員工入職流程 .................................................................................................... 13 一、入職條件 .......................................................................................................... 13 二、入職流程及待遇 ............................................................................................... 13 三、入職流程圖 ...................................................................................................... 13 第六章 員工轉(zhuǎn)正流程 .................................................................................................... 14 一、轉(zhuǎn)正管理制度 ................................................................................................... 14 二、轉(zhuǎn)正后待遇 ...................................................................................................... 14 三、轉(zhuǎn)正流程圖 ...................................................................................................... 15 第七章 員工調(diào)動(dòng)流程 .................................................................................................... 15 一、晉職 ................................................................................................................. 15 （ 三）降職 ............................................................................................................. 15 （四）工作調(diào)動(dòng) ...................................................................................................... 15 第八章 員工離職流程 .................................................................................................... 18 一、離職制度 .......................................................................................................... 18 二、離職須知 .......................................................................................................... 18 三、解聘條件 .......................................................................................................... 19 四、離職流程圖 ...................................................................................................... 20 第九章 績(jī)效考核 ........................................................................................................... 23 一、考核原則 .......................................................................................................... 23 二、考核依據(jù) .......................................................................................................... 23 三、考核對(duì)象與考核目標(biāo) ........................................................................................ 23 四、綜合績(jī)效考核指標(biāo)權(quán)重 ..................................................................................... 24 五、不同崗位績(jī)效構(gòu)成與計(jì)算 ................................................................................. 27 六、責(zé)任部門與考核流程 ........................................................................................ 34 第十章 薪酬管理 ........................................................................................................... 34 一、薪酬分配原則 ................................................................................................... 34 2 二、服務(wù)崗員工薪酬等級(jí)及構(gòu)成 .............................................................................. 35 三、管理人員薪酬等級(jí)及構(gòu)成 ................................................................................. 36 四、績(jī)效工資管理辦法 ............................................................................................ 36 六、薪酬發(fā)放 .......................................................................................................... 40 七、薪酬 調(diào)整 .......................................................................................................... 40 八、薪酬保密規(guī)定 ................................................................................................... 41 九、附則 ................................................................................................................. 41 第十一章 員工福利 ........................................................................................................ 42 一、基本福利 .......................................................................................................... 42 二、補(bǔ)充福利 .......................................................................................................... 42 第十二章 考勤制度 ........................................................................................................ 42 一、基本事項(xiàng) ...................