高星級酒店員工手冊(最新整理(存儲版)
【正文】 10 min car 人民廣場 km 3 min car SPECIAL FEATURES 酒店特色 ☆ 26storey twintower building prising of an office block and guestroom block 13 288 luxurious guestrooms 26層雙塔型建筑包括辦公寫字樓和擁有 288間典雅客房的超豪華酒店 ☆ Mingde ballroom equipped with stateoftheart facilities 各種尖端設(shè)施配套齊全的銘德大宴會廳 ☆ 4 meeting rooms and 9 function rooms。雅致的水療中心與室內(nèi)游泳池可提供您舒展身心，各種預(yù)熱設(shè)施為您商務(wù)之余提供了絕佳的休閑平臺。 Meaning and positioning 君華 集團(tuán)含義和定位： Meritus is derived from Latin, symbolize “high quality”. Meritus is Asianstyle luxury hotel brand. Whether for business or leisure, you will fully experience of Asian Grace, Warmth amp。 上海民強(qiáng)經(jīng)過十幾年的市場歷練 ，緊密結(jié)合當(dāng)?shù)厥袌霭l(fā)展變化特點(diǎn) ,逐步形成了富有自身特色的開發(fā)理念和營銷思路。我們 不單單承諾提供良好的服務(wù)，我們承諾的是能讓客人感受到關(guān)愛的服務(wù) ！ You will receive a great deal of training over the next few weeks to enable you to help provide this level of service to our guests once the hotel opens. For those of you have worked in preopening hotels before, you will know that it is hard work, but you will also know the thrill of when the hotel opens after all of your hard work. We are now in the final 90 day period prior to our soft opening, this is a vital and busy period to ensure that all of the hotel?s systems, equipment and operations are installed, checked and tested prior to opening for our guests. I encourage you to listen to your supervisors, managers and Department Heads, learn all you can and work hard – together we will make this one of the best fivestar hotel in Shanghai. 在接下來的數(shù)周 ,你將接受大量的培訓(xùn)，有助于一旦酒店開幕，你能夠?yàn)槲覀兊目腿颂峁┻@樣的服務(wù)水準(zhǔn)?！?君華 ” 一詞， 源于拉丁文，意指 “ 品質(zhì)精美 ” ，配 以 融合 了東 方哲學(xué) 和 西方雅致尊榮 的典雅標(biāo)志，代表 的是 君華 所提供的 亞洲式經(jīng)典 服務(wù) 以 及備受推崇的 西方 式 典雅 。 This manual is not the only source of information on hotels。 Found items 失物招領(lǐng) Theft 員工不允許偷竊酒店物品 Eating/Drinking 員工不允許在崗上吃東西 Drunkenness/Under influence of alcohol員工不允許 在崗上酗酒 Personal pager amp。 overtime 工作時間、休息日和超時工作 Time card amp。 staff locker room 員工更衣柜和更衣室 Staff notice board 員工布告欄 CHAPTER you should do in case of… 第八章 緊急事故處理 Fire 火災(zāi) Accidents amp。此外，酒店有責(zé)任根據(jù)業(yè)務(wù)發(fā)展需要及時調(diào)整員工手冊中的有關(guān)條文，酒店并會定期張貼在員工布告欄中公示，酒店員工應(yīng)予關(guān)注和執(zhí)行。 The hotel you are joining will have the privilege of being the first International 5 star hotel to open and operate in the Zhabei district which is now beginning to emerge as the new CBD area of Shanghai as many panies move their operations into the district. 在座各位 所 加入的 銘德 君華 酒店將會成為閘北區(qū)第一家五星級酒店，而閘北區(qū)本身也即將以商務(wù)中心地區(qū)的新姿態(tài)吸引許多跨國公司。鼓勵你傾聽你的主管、經(jīng)理及部門總監(jiān)，努力學(xué)習(xí)和工作 讓我們會齊心協(xié)力，將銘德 君華 大酒店打造成上海最好的 5星級酒店之一。 Care at every Meritus Hotel amp。無論商務(wù)或休閑，您將深切體驗(yàn)其獨(dú)特的亞洲殷勤待客之道。 all fully equipped with the latest amenities 4個會議室和 9個多功能廳均配備最先進(jìn)的會議服務(wù)設(shè)施 ☆ Recreational facilities such as indoor swimming pool, spa and fully equipped gym 水療中心、室內(nèi)游泳池和設(shè)備完善的健身房 SPECIAL FEATURES 特色餐飲 Symphony of Taste at Meritus Mingde presents the first wholenew exciting dining concept of boundless possibilities where dining, drinking, chilling out, entertainment
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