高星級(jí)酒店員工手冊(cè)(最新整理-文庫(kù)吧資料
2024-12-26 04:30本頁(yè)面
【正文】 管理。 Resort. Our core values are to provide our guests with an experience of Asian Grace, Warmth and Care 君華 酒店管理創(chuàng)立于一九九一年，總部位于新加坡。 11 CHAPTER 1 第一章 INTRODUCTION OF MERITUS 君華 管理公司 簡(jiǎn)介 MERITUS MINGDE SHANGHAI 上海 銘德 君華 大 酒店簡(jiǎn)介 INTRODUCTION OF MERITUS 君華 管理公司簡(jiǎn)介 Meritus Management was founded in 1991, is headquartered in Singapore. Our mitment is to reliably deliver a consistent experience of Asian Grace, Warmth amp。 上海民強(qiáng)經(jīng)過(guò)十幾年的市場(chǎng)歷練 ，緊密結(jié)合當(dāng)?shù)厥袌?chǎng)發(fā)展變化特點(diǎn) ,逐步形成了富有自身特色的開(kāi)發(fā)理念和營(yíng)銷思路。 General Manager 總經(jīng)理 10 OWNING COMPANY INTRODUCTION 業(yè)主簡(jiǎn)介 Shanghai Minqiang Investment (Group) Co. Ltd came into existence from Shanghai Minqiang Housing Development Co. Ltd. The pany has developed and acplished several engineering projects since engaged in the housing industry such as Mingde International Plaza and Meritus Mingde Shanghai. Through experienced in the market for a dozen times of years, Minqiang is bined with the local feature in the change of market and has formed a development idea and sales mind with its own character. With the development of the pany scale, the group pany is forming a business chain among Housing Development, Hotel Management, Estate Management, Furniture Appliance and Building Material Production in order to stand in the market and widen the business space, thus contributing to the housing development in Shanghai. 上海民強(qiáng)投資（集團(tuán)）有限公司由上海民強(qiáng)房地產(chǎn)發(fā)展有限公司改組成立。 Again I wele you to the hotel. I am sure that your experience with Meritus will be a rewarding one and I look forward to working with you all to make this not just a good hotel, but a great hotel that cares for its guests and sees them returning often to enjoy our hospitality. 在此歡迎你們的加入 。距離酒店開(kāi)業(yè)還有最后的 90天，而我們的 試營(yíng) 業(yè)，則是一個(gè)重要和繁忙的時(shí)期，在向我們的客人開(kāi)放之前，確保所有酒店的系統(tǒng)、設(shè)備和營(yíng)運(yùn)的安裝、檢查和測(cè)試。我們 不單單承諾提供良好的服務(wù)，我們承諾的是能讓客人感受到關(guān)愛(ài)的服務(wù) ！ You will receive a great deal of training over the next few weeks to enable you to help provide this level of service to our guests once the hotel opens. For those of you have worked in preopening hotels before, you will know that it is hard work, but you will also know the thrill of when the hotel opens after all of your hard work. We are now in the final 90 day period prior to our soft opening, this is a vital and busy period to ensure that all of the hotel?s systems, equipment and operations are installed, checked and tested prior to opening for our guests. I encourage you to listen to your supervisors, managers and Department Heads, learn all you can and work hard – together we will make this one of the best fivestar hotel in Shanghai. 在接下來(lái)的數(shù)周 ,你將接受大量的培訓(xùn)，有助于一旦酒店開(kāi)幕，你能夠?yàn)槲覀兊目腿颂峁┻@樣的服務(wù)水準(zhǔn)。這些設(shè)施是吸引客人前來(lái)入住的主要原因，然而對(duì)于酒店成功更重要和關(guān)鍵的是我們的迎接和送別服務(wù) 在客人入住期間所感受到的服務(wù)，在他們離店時(shí)的送別服務(wù)，他們?cè)俅稳胱〉母M(jìn)服務(wù)；這些都取決于酒店最重要的資源 你們，我們的員工。 Our hotel will feature 288 rooms, 5 Food amp。更不用說(shuō) ， 他們將致力于確保酒店的成功。“ 君華 ” 一詞， 源于拉丁文，意指 “ 品質(zhì)精美 ” ，配 以 融合 了東 方哲學(xué) 和 西方雅致尊榮 的典雅標(biāo)志，代表 的是 君華 所提供的 亞洲式經(jīng)典 服務(wù) 以 及
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