【正文】 pacity Requirements Planning ? CSS : Customer Satisfaction Survey ? CVP : Commited Volume ? DTW : Dome Tweeter ? DRP : Distribution Resources Planning ? EDI : Electronic Data Interchange ? EFQM : European Foundation Quality M ? EMS : Employee Motivation Survey ? FA : Finance Accounting ? FMEA : Failure Mode and Effect Analysis ? FOR : Fall Off Rate ? FOT : First Of Tool ? HR : Human Resourcses ? HRM : Human Resource Management ? HQ : Headquarters ? LLT : Long Lead Time ? LOB : Line Of Business ? MAT : Moving Anual Total stock ? Mgt : Management ? MPS : Master Production Schedule ? MRO : = NPR ? MRP : Material Requirements Planning ? NPR : Non Product Related ? OCOO : Other Costs Of Organization ? OQL : Outgoing Quality Level Philips Sound Solutions, Quality Manual PSSM001/03 7 May 2023 Page 12 of 124 List of abbriviations ? PBE : Philips Business Excellence model (=EFQM) ? PI : Performance Indicator ? ppm : Parts Per Milion ? PSS : Philips Sound Solutions ? QDS : Quality Data Sheet ? QFD : Quality Function Deployment ? RDL : Remote Development Location ? RFQ : Request For Quotation ? RLIP : Request Line Item Performance ? RPL : Remote Production Location ? SPC : Statistical Process Control ? Spec : Specification ? SR : Strategic Review ? SQE : Supplier Quality Engineering ? TPD : Technical Product Documentation Philips Sound Solutions, Quality Manual PSSM001/03 7 May 2023 Page 13 of 124 02 Innovation To Market Process Core Processes Support Processes Management Processes Customers Requirements Customers Satisfaction HRM Processes Management Review Process Policy Strategy FA Process Strategic Purchasing Process Infrastructure Methods Tools Definition FMEA Measurement Systems Project management BBSC .... PSS Processes Product Creation Process Process Creation Process 01 Demand Generation Process Strategic Sales process Quotation Process Marketing Quality Management Processes Auditing Improvement Process Quality Management System Non Conformity Handling Production Transfer Process 03 Supply Chain Operational Business Planning Plan Source Make Deliver Subcontracting Philips Sound Solutions, Quality Manual PSSM001/03 7 May 2023 Page 14 of 124 Policy Strategy Scope MAIN PROCESS: Policy Strategy PROCESS OWNER: Plant Manager ? The Policy and Strategy Process translates and deploys the general Philips policy and strategy into a PSS policy and strategy with respect to all stakeholders requirements. Philips Sound Solutions, Quality Manual PSSM001/03 7 May 2023 Page 15 of 124 MAIN INPUT MAIN PROCESS: Policy Strategy PROCESS OWNER: Plant Manager Corporate policy strategy BBSC year1 CCS year1 Strategic review year1 Mgt review year1 Mission vision year1 Business trends Industrial trends Technical trends DOCUMENTS Policy strategy MAIN OUTPUT MAIN RESOURCES / TOOLS Approved Strategic Review year till year+4 Policy for the different processes Mission Vision DO PDCA Policy Strategy Management Team Business Teams MAIN PI Long term BBSC trend (HQ) Policy Strategy Philips Sound Solutions, Quality Manual PSSM001/03 7 May 2023 Page 16 of 124 Management Review Process Scope PROCESS OWNER: Plant Manager MAIN PROCESS: Management Review Process ? The Management review Process gives an general followup of the different processes in the total anisation in order to manage, control and improve the business processes and business performances. Philips Sound Solutions, Quality Manual PSSM001/03 7 May 2023 Page 17 of 124 PROCESS OWNER: Plant Manager Management Review Process Key PI Reliability reality versus target MAIN PROCESS: Management Review Process Yearly Management Review Periodic Management Review Philips Sound Solutions, Quality Manual PSSM001/03 7 May 2023 Page 18 of 124 MAIN INPUT PROCESS OWNER: Plant Manager Previous mgt review Customer results Audit reports Preventive corrective actions Process performance and product conformity Changes Remendations for improvement Strategic review BBS ’s Customer requirements EMS Self assessments Annual Mgt repres. report Benchmark data CSS DOCUMENTS Management review MAIN OUTPUT MAIN RESOURCES / TOOLS Targets Improvement plans (previous called ) Mgt review report Product / process improvements Resources needs DO PDCA Yearly Management Review Methods / Tools Legislation Management Systems Checklist MAIN PI BBS (HQ/RDL/RPL) Reliability reality versus target (HQ/RDL/RPL) Yearly Management Review MAIN PROCESS: Management Review Process SUBPROCESS: Yearly Management Review Philips Sound Solutions, Quality Manual PSSM001/03 7 May 2023 Page 19 of 124 MAIN INPUT PROCESS OWNER: Process Owners Targets / BBSC Improvement plans DOCUMENTS : Performance Management MAIN OUTPUT MAIN RESOURCES / TOOLS Updated targets Updated improvement plans Improvement actions DO PDCA Periodic Management Review Methods / Tools MAIN PI Monthly financial report (HQ) BBSC trend (HQ/RDL/RPL) Periodic Management Review MAIN PROCESS: Management Review Process SUBPROCESS: Periodic Management Rev