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MSM 2023 Conclusions ?Different actors (management levels) have different roles ?Managing change requires skills and attitude ?Every change involves gains and losses ?Organizational Change needs careful preparation and planning ?Rewarding is better than punishing ?Resistance is a natural reaction ?The ?Law? of Transition 169。 MSM 2023 Transition Structures ?Create a transition management group to oversee the change (project team). ?Develop temporary policies and procedures during the change. Demonstrate flexibility to try new things. Loosen control and procedures. ?Create new munication channels. ?Meet frequently to monitor the unforeseen to give feedback, or to check on what is happening. 169。 Make implementation irreversible 5. Acquiescence ? Give support 187。 Confrontation with figures, clients, publicity, etc. 187。 Territory 169。 MSM 2023 Grow or Process Change ?Preparation ?Planning ?Take first step ?Check and Correct ?Take next step ?Etc. ? ……. ?Terminate 169。 MSM 2023 169。 MSM 2023 ?Box 3: Knowledge and skills ? Function needs ? Recruitment ? Knowhow ? Salary system ? etc. 169。 MSM 2023 Goals Culture Structure Technology Behaviour Processes Output Group Performance Individual Performance Quality of Working Conditions Group position Structure Technology Individual characteristics Group Behaviour Processes Culture Individual attitudes Motivation Convictions Sources Sources Human Resources Organization level Group level Individual level ENVIRONMENT Source: Harrison, 1978, p. 51 ENVIRONMENT = influence = feedback 169。 MSM 2023 Dimensions of Change Programs ?Strategic considerations ?Technical preferences ?Economic/Financial Dimension ?Social (HR) considerations ?Cultural aspects 169。 MSM 2023 Current trends in China ?Political shift towards more Market orientation ?Boosting production and economy ?Opening up to international market ?Entrance to WTO ?From inward to outward orientation ?New identity in global politics 169。 MSM 2023 Program (1) 1. Introduction 2. Basics of Change 3. Current trends in China 4. Fundamental issues in Organizational Change 5. Phases in Change Processes: a model of Change 6. Diagnosis: instruments and methods 7. Designing a Change Program 8. Structuring a Change Program 169。 MSM 2023 Fundamental Issues in Organizational Change ?Types of change ?Ways of changing ?Dimensions of Change Programs ?Responses to Change ?Core principles 169。 MSM 2023 Core principles (3) (How to make it work) 5. Give support in order to stimulate selfmanagement ? Use feedback ? Training ? Facilitate munication ? Give support ? Delegate authorities for use of resources 6. Manage the Process of Change ? Analyse process continuously ? Deal with resistance and conflicts ? Use flexible planning 169。 MSM 2023 T h e O r g a n i z a t i o n M a t r i xP o l i c yT e c h n i c a lC u l t u r a lS t a f f /P e r s o n n e lP o w e r /I n f l u e n c eO r g a n i z a t i o nG o a l s a n dm e t h o d sT a s k s a n da u t h o r i t i e sK n o w