【正文】 t ?Innovation ?Transformation 169。 MSM 2023 Program (2) 9. Dynamics of Change 10. Interventions 11. Implementation 12. Resistance and how to handle it 13. Role and position of Change agents 14. Case presentations 15. Integration 169。 MSM 2023 Basics of Change ?What is change? ?Different ways of conducting change ?Context of anizational change ?Responses to Change 169。 MSM 2023 Two ways of changing ?Imposed Change ? Easy ? Quick ? Short term ? Resistance ? ?Evoked Change ? Complex ? Long term ? Commitment ? Sustaining ? 169。 MSM 2023 Phases of a Change Program Step 0: determine internal and external pressure/demands for change Step 1: Make up diagnosis Step 3: Determine vision and strategy Step 4: Action Planning: design and develop the Change Program Step 5: Structure the Change Process Step 6: Determine Change dynamics Step 7: Determine Change Strategies and Methods Step 8: Implement Step 9: Evaluate and Adjust/Correct 169。 MSM 2023 ?Box 2: Internal Structure (Tasks authorities) ? Organigram ? Task / project descriptions ? Need for information ? Procedures ? etc. 169。 MSM 2023 Management Effectiveness Analysis ? Measures behavior + effectiveness ? Scientific approach ? Questionnaire (111 items) ? 21 behavioural sets ? Situation dependent ? Strategic + Feedback profiles ? Individual + group analyses 169。 MSM 2023 Rollout change 1. Preparation 2. Planning 3. Transition structures 4. Implementation 1. (= rollingout) 5. Reward 169。 Sense of direction 174。 MSM 2023 How to handle these reactions? (1) 1. Denial ? make people aware 187。 Take decisions and carry them out immediately 187。 MSM 2023 Do?s and Don?ts in Planning ?Make contingency plans ?Allow for the impact on personal performance and productivity ?Encourage employee input ?Anticipate the skills and knowledge that will be needed to master the change ?Set a time table and objectives so you can measure the progress 169。 MSM 2023 Consultant Selecting criteria ? Professional integrity ? Professional petence ? Firm and consultant ? Knowledge of industry ? Understanding of country and culture ? Skills (?hard? and ?soft?) ? Creativity and innovation ? Rapport with consultant ? Assignment design ? Capacity to deliver ? Ability to mobilize resources ? Costs ?Image / reputation ? Other (discuss...) 169。 MSM 2023 People don’t hate to change. People hate to be changed! 169。 MSM 2023 Do?s and Don?ts in Implementation ?Provide appropriate training in new skills and coaching in new values and behaviors ?Encourage selfmanagement ?Give more feedback than usual to insure people always know where they stand ?Allow for resistance ?Give people a chance to step back and reflect on what is going on 169。 “Let us go back to work” 187。 Elicit reactions (make people active) 2. Anger ? Listen en build rapport 187。 MSM 2023 Signs of Resistance Individual resistance: ? Complaints ? Errors ? Anger ? Disobeying and stubbornness ? Apathy ? Absence due to illness ? Withdrawal ? . . . . . 169。 MSM 2023 Dynamics of Change ? Pain and desire ?