【正文】 MSM 2023 Roles of the consultant ?RESOURCE: ? Connections ? Expertise ? Problem solving (content) ? Service ?PROCESS: ? Change agent ? Coach ? Problem finder/solver (processes) ? Social methodology ? Sparring partner ? Trainer 169。 Communicate goals and vision 187。 Status 174。 MSM 2023 ?Box 7: Organizational Climate ? Vision ? Commitment ? Elan ? House style ? etc. 169。 MSM 2023 Core principles (2) (How to make it work) 3. Use Systems thinking: always keep the whole system in mind ? Structures ? Behavior ? Culture 4. Use participation for mitment ? Better decisions ? Stimulate motivation ? Identification with anization 169。 MSM 2023 Organizational Change Processes in China Dr. Geert . Heling Maastricht April, 2023 169。 MSM 2023 Small versus Large Scale ?Type of business ?Size of anization ?Urgency of problems (need) ?History of anization ?Maturity of people ?Attitude of Top Management 169。 MSM 2023 ?Box 4: Stakeholders ? CEO / Board of directors ? Pressure groups ? Customers ? Employees ? Financier ? etc. 169。 MSM 2023 Dynamics of Change ? Pain and desire ? Losses and gains ? Resistance ? Involvement ? Motivation 169。 Elicit reactions (make people active) 2. Anger ? Listen en build rapport 187。 MSM 2023 Do?s and Don?ts in Implementation ?Provide appropriate training in new skills and coaching in new values and behaviors ?Encourage selfmanagement ?Give more feedback than usual to insure people always know where they stand ?Allow for resistance ?Give people a chance to step back and reflect on what is going on 169。 MSM 2023 Consultant Selecting criteria ? Professional integrity ? Professional petence ? Firm and consultant ? Knowledge of industry ? Understanding of country and culture ? Skills (?hard? and ?soft?) ? Creativity and innovation ? Rapport with consultant ? Assignment design ? Capacity to deliver ? Ability to mobilize resources ? Costs ?Image / reputation ? Other (discuss...) 169。 Take decisions and carry them out immediately 187。 Sense of direction 174。 MSM 2023 Management Effectiveness Analysis ? Measures behavior + effectiveness ? Scientific approach ? Questionnaire (111 items) ? 21 behavioural sets ? Situation dependent ? Strategic + Feedback profiles ? Individual + group analyses 169。 MSM 2023 Phases of a Change Program Step 0: determine internal and external pressure/demands for change Step 1: Make up diagnosis Step 3: Determine vision and strategy Step 4: Action Planning: design and develop the Change Program Step 5: Structure the Change Process Step 6: Determine Change dynamics Step 7: Determine Change Strategies and Methods Step 8: Implement Step 9: Evaluate and Adjust/Correct 169。 MSM 2023 Basics of Change ?What is change? ?Different ways of conducting change ?Context of anizational change ?Responses to Change 169。 MSM 2023 Types of Change ?Improvement ?Innovation ?Transformation 169。 MSM 2023 ?Box 1: Goals and methods ? Core activities ? Strategic planning ? Marketing ? Financing ? etc. 169。 MSM 2023 4 conditions for c