【正文】
think of all factors with the environment as part of a system of interrelationships。change behavior ? order of magnitude:1storder:linear continuous, no fundamental shift。 2ndorder:multidimensional, multilevel,discontinuous, radical ? Change agents: persons acting as catalysts assume the responsibility for managing can change agents change? ? Structure:alter 1 or more of the key elements in ,major modifications in ? technology:most of early studies dealt with efforts aimed at technological of new equipment,tools,methods。 be open with each other without fear of 。 put aside old ways of thinking。proactive purposeful ? the goals:improve the ability of to adapt to changes in its environment。automation。sublimate to work together to achieve the ’ s shared vision ? remedy for:fragmentation,over petition,reactiveness ? managing learning: strategy,redesign the , culture Values ? A collection of plannedchange interventions,built on humanisticdemocratic values,that seeks to improve effectiveness employee wellbeing ? respect for people:Theory Y,treated with dignity ? trust support:authenticity,openness, a suppotive ? power equalization:deemphasize hierarchical ? confrontation:problem shouldn’ t be swept under the rug ? participation:the more are involved in ,the more they will be mitted to implementing Interventions ? Tgroup,sensitivity (laboratory) training,encounter groups:training groups that seek to change behavior throug