【正文】 ○ 8月17日，臺灣35人保險業(yè)高級研修團(tuán)來公司訪問。 ○ 7月7日至9日，全公司舉辦“泰康綠蔭送真情” 全國性大型公益活動，義務(wù)在全國各分公司所在地高考考場外設(shè)置“泰康綠蔭”涼棚，為考生家長提供飲水及休息的地方，使考生和家長能夠安心舒適的度過高考。經(jīng)總公司核保核賠委員會審核，認(rèn)定李女士死亡屬于保險責(zé)任范圍內(nèi)，決定賠付保單受益人身故保險金20萬元，保險合同終止?！?5月20日，被保險人閻先生因一氧化碳中毒不幸身亡。被保險人王先生投保了世紀(jì)長安終身保險10萬元及意外傷害保險10萬元?！?8月，有著豐富海外從業(yè)經(jīng)驗的尹奇敏先生就任公司首席精算師。良好的客戶服務(wù)工作成為樹立泰康人壽品牌、實施差異化策略、應(yīng)對市場競爭的重大舉措。到2001年底，一個以崗位為核心、以十因素法為基礎(chǔ)、以市場數(shù)據(jù)作為參考的薪資架構(gòu)和以平衡計分卡考核方法為基礎(chǔ)的績效管理體系初步建立。為充分發(fā)揮法人治理結(jié)構(gòu)的核心作用，股東大會決定成立執(zhí)行、審計、薪酬三個專業(yè)委員會，并建立以CEO為核心的公司管理委員會。比如《保險法》第三十四條明確規(guī)定：“貨物運輸保險合同和運輸工具航程保險合同，保險責(zé)任開始后，合同當(dāng)事人不得解除合同”。 In November, the pany held a directorate and passed another working rules for all professional mittees. A newly modern life insurance enterprise appeared in front of the people. The reform of the structure managed by artificial person was acplished successfully, which realized to mix with the international way in the system framework and laid a firm foundation on continuous development for Tai Kang Life Insurance Company Limited.III. Basically acplishing the net framework in the country The year 2001 was a year when the pany developed rapidly. By the end of the year, there were 23 branches in the country (among them there were 12 branches under preparation). These institutions succeeded in building up the net framework of the national life insurance pany. At the first half of the year, five branches in Jinan, Zhengzhou, Hangzhou, Nanjing, Tianjin and four main branches in Yichang, Xiangfang, Foshan and Dongguang opened their businesses successfully, which indicated the basic pletion of the strategic layout of the institutions of the national pany. At the second half of the year, ratified by China Insurance Regulatory Commission, Four branch panies in Shenyang, Chengdu, Wuhan and Guangzhou prepared to establish 16 main branches including Anshan etc. In November, the pany was approved to establish 18 branches including Xi’an etc. and 138 main branches including Louyang etc. Based on the experience of probing and summing up the establishments of institutions, in 2001, the establishment of the branches had high efficiency and the cost reduced, which speeded up the steps into market and opened the new chapter of the rapid development in Tai Kang Life Insurance Company Limited. IV. Enjoying AAA credit rate On August 15, 2001, at the fifth anniversary of the pany, the pany enjoyed the AAA high credit rate in China insurance industry, which was the first time that after the pany adopted the international mon credit rating method in 1998 and enjoyed the first AA credit rate in China insurance industry, the pany again enjoyed the high credit rate. The credit rating method of life insurance was based on the overall analysis of risks exposed to life insurance panies and also on the prehensive assessment for the solvency of life insurance panies. This assessment institution —— China Faith International Credit Rating Co., Ltd. made an overall rating to the outside operation surroundings, basic quality, financial situation, the ability to control risks and solvency of Tai Kang Life Insurance Company Limited, drew a conclusion that the pany had very strong solvency and the least risk.This time, the pany was honored AAA credit rate, which was the eventual result of always paying attention to standardized management and reinforcing to control risks for five years. In 2001, the inner control system of the pany was further improved and was smoothly passed the annual check by ISO9001. At the same time, in order to meet the need of rapid development, the pany added the general auditing supervisor in the managing mittee, strengthened the inner auditing management and made emphasis on the protection for all risk points in the process of operation management of the pany. In the aspect of finance, the pany went on to carry on the stable financial policy. Faced with the rapid growth in institutions and business, the pany laid stress on strengthening to control costs and increasing economic benefits and protecting against all kinds of business risks in the financial management. From the beginning of 2001, the pany carried out an overall budget management, balanced the relation between input and output in all branches and brought the cost and business plan into a scientific managing way. V. Forming a series of insurance products participating in profits In 2001, the pany primarily formed a series of insurance products participating in profits. In personal insurance, the pany earlier or later launched Century Baby Endowment Insurance (participation in profits) and Pine and Crane Prolong Life Endowment Insurance (participation in profits)。2001年，陳東升先生兩次出席國際級頂尖會議，大大提升了泰康人壽的品牌知名度和美譽度。具有多年海外從業(yè)經(jīng)驗的首席精算師、首席信息官陸續(xù)到位，他們帶給公司的不僅僅是技術(shù)專長，更有國際化的理念和開闊的視野，這些都將有力地提升管理工作的專業(yè)化水平，并給“開放、專業(yè)、學(xué)習(xí)”的主流文化注入新的活力。七、信息技術(shù)取得突破進(jìn)展2001年，公司順利完成大型計算機(jī)軟件系統(tǒng)Life/Asia壽險管理軟件的引進(jìn)工作。五、形成分紅保險產(chǎn)品系列2001年，公司初步形成了以分紅保險為主的產(chǎn)品系列，在個險方面先后推出了世紀(jì)寶貝兩全保險（分紅型）、松鶴延年兩全保險（分紅型）；在團(tuán)險及銀行代理方面，推出了世紀(jì)之星兩全保險（分紅型）。11月，公司又獲準(zhǔn)籌建西安等18家分公司、洛陽等138家中心支公司，在探索總結(jié)幾次機(jī)構(gòu)籌建經(jīng)驗的基礎(chǔ)上，2001年分公司籌建的工作效率提高，成本下降，進(jìn)入市場的步伐進(jìn)一步加快，揭開了泰康人壽快速發(fā)展的新篇章。2001年，完成計劃的137%，同比增長128%，增長速度遠(yuǎn)遠(yuǎn)高于業(yè)內(nèi)平均水平。在中國保監(jiān)會、北京市金融工委等黨政部門的支持和指導(dǎo)下，在股東大會、董事會的正確領(lǐng)導(dǎo)下，公司全面完成了2001年各項工作任務(wù)：取得了保費翻番的可喜業(yè)績；榮獲AAA信用評級；完成法人治理結(jié)構(gòu)改革和人力資源改革，關(guān)鍵崗位引進(jìn)海外優(yōu)秀人才；提升客戶服務(wù)水平，首創(chuàng)100%電話回訪制度，在保險業(yè)內(nèi)首家引進(jìn)以客戶為中心的CSC計算機(jī)軟件系統(tǒng)等等，在全體員工的共同努力下，公司各方面工作成績斐然。三、全國網(wǎng)絡(luò)構(gòu)架基本完成2001年是公司機(jī)構(gòu)快速發(fā)展的一年，截至年底在全國擁有23家分公司（其中12家分公司在籌），這些機(jī)構(gòu)成功地搭建起了全國性壽險公司的網(wǎng)絡(luò)架構(gòu)。2001年，公司內(nèi)控制度建設(shè)進(jìn)一步完善，當(dāng)年順利通過了ISO9001年審工作，同時公司為適應(yīng)快速發(fā)展的需要，在管理委員會中增設(shè)了稽核總監(jiān)，加強(qiáng)了內(nèi)部稽核管理力度，并側(cè)重于對公司經(jīng)營管理過程中各個風(fēng)險點的防范。即將客戶服務(wù)工作與市場緊密結(jié)合起來，以對市場影響力、對潛在客戶的開發(fā)力和對已有客戶的維護(hù)力，作為客服工作的重心和衡量客服工作效果的標(biāo)準(zhǔn)。八、加大力度引進(jìn)培養(yǎng)人才2001年4月，公司聘請國際知名的咨詢公司美國華信惠悅公司作為顧問，推行人力資源管理改革。7月，公司還以各種形式慶祝中國申奧成功，當(dāng)日在《中華工商時報》發(fā)布了慶祝申奧成功的廣告，記錄了中國這一歷史性時刻，該報現(xiàn)被中國革命博物館收藏。 The p