【正文】 .......................................................86 項目管理及質(zhì)量控制....................................................................................................................88 東軟項目管理概述...............................................................................................................88 人員配備策略.......................................................................................................................91 項目組人員列表...................................................................................................................92 項目負(fù)責(zé)人員安排.......................................................................................................92現(xiàn)場人員安排...............................................................................................................94 后臺支持人員安排.......................................................................................................96 設(shè)計人員.................................................................................................................................96 開發(fā)人員.................................................................................................................................97 軟件測試人員.......................................................................................................................100 項目管理人員.......................................................................................................................103 咨詢策劃人員.......................................................................................................................104 集成支持人員.......................................................................................................................105 開發(fā)過程管理指導(dǎo)思想.............................................................................................109 配置與變更管理.........................................................................................................110 配置管理資源配備...............................................................................................................111 項目配置策略.......................................................................................................................111 創(chuàng)建項目配置環(huán)境...............................................................................................................114 變更與交付工件...................................................................................................................114 管理基線...............................................................................................................................115 管理軟件系統(tǒng)交付...............................................................................................................116 變更請求管理.......................................................................................................................116 監(jiān)測與報告配置狀態(tài)...........................................................................................................121 項目質(zhì)量方針.............................................................................................................121 項目質(zhì)量目標(biāo).............................................................................................................121 項目組織管理.....................................................................................................................109 質(zhì)量保證方案.....................................................................................................................121 第IV頁 軟件開發(fā)維護服務(wù)外包 質(zhì)量保證承諾.............................................................................................................122 項目質(zhì)量范圍和標(biāo)準(zhǔn).................................................................................................122 質(zhì)量范圍...............................................................................................................................122 質(zhì)量標(biāo)準(zhǔn)...............................................................................................................................123 質(zhì)量管理.....................................................................................................................123質(zhì)量保證的基本思想...........................................................................................................123 軟件生產(chǎn)過程中主要的工作活動........................................................................................125 質(zhì)量過程管理.......................................................................................................................126 質(zhì)量保證專項活動SQA......................................................................................................127 軟件工作產(chǎn)品質(zhì)量審計和相關(guān)文檔....................................................................................128 項目實施各方職責(zé).....................................................................................................131 需要用戶和原承建商配合的建議.............................................................................132 項目管理方面.......................................................................................................................132 軟件開發(fā)階段.......................................................................................................................132 培訓(xùn)組織工作.......................................................................................................................133 項目驗收階段.......................................................................................................................133 項目溝通管理.....................................................................................................................130 客戶交互的安排.........................................................................................................133 項目風(fēng)險管理.....................................................................................................................134 風(fēng)險管理過程.............................................................................................................134 風(fēng)險管理計劃...................................................................................................................