【正文】
nfair waits are longer than equitable waits); ? 7. 服務(wù)的價(jià)值越高,人們?cè)敢獾却臅r(shí)間就越長(zhǎng)( The more valuable the service, the longer people will wait); ? 8. 單個(gè)人等待比許多人一起等待感覺時(shí)間要長(zhǎng)( Solo waits feel longer than group waits); 另外,在此基礎(chǔ)上 J. Heineke在 1994年和