【正文】 shoe polisher)擦鞋布（參：擦鞋器）shorts 短褲shopping bag 購(gòu)物袋 shoulder season平季 shower 淋浴 shower cap 浴帽 shower curtain 浴簾 shower head 噴頭 signature 簽名 single bed 單人床single occupancy 單人住房率single room with bath 帶浴室的單人間 skipper 逃帳者 skirt 女裙skirting board 墻裙板 sleep out(SO)外宿 sliding door 推拉門(mén) slide projector 幻燈機(jī) slippers 拖鞋smoke detector 煙感探測(cè)器 soap(bath soap, hand soap)肥皂 socket(plug)插座（反：插頭）socks 襪子 sofa 沙發(fā)soap container 肥皂碟 special attention 特別注意 special rate 特價(jià)speedy kettle 快速熱水壺 split shift 兩頭班 spoon 勺子 spot light 射燈 Sprite 雪碧 staircase樓梯up stair 上樓down stair 下樓 stamp 郵票standard rate 標(biāo)準(zhǔn)價(jià) stationery 文件夾standard room 標(biāo)準(zhǔn)間 staple 訂書(shū)釘 stapler 訂書(shū)器station to station 兌號(hào)電話 stay over 過(guò)夜 Stewarding 管事部 store room 庫(kù)房 sugar sachets 袋砂糖 suitcase 行李箱 suits 套裝 suite 套房 sugar糖sundries 雜項(xiàng)費(fèi) survival kit 生存袋 switch 開(kāi)關(guān)Ｔ（49）Table D’hote 套餐 table lamp 臺(tái)燈 table calendar 臺(tái)歷 tap water 自來(lái)水 tariff 價(jià)目表 taxi 出租車(chē) tea bag 茶袋 tea set 茶盤(pán) telephone 電話telephone booth 電話間 telephone charge 電話費(fèi)Telephone Directory 電話號(hào)碼簿 telephone extension 電話分機(jī) telephone set 電話機(jī) television(TV)電視 TV program 電視節(jié)目單 tent card 立卡thermometer 溫度計(jì) thermos flask 熱水壺 thermostat 調(diào)溫器 thumb pin 圖釘time stamp machine 打時(shí)器 tissue paper 面巾紙toilet=wash room=lavatory 廁所=洗手間=衛(wèi)生間 toilet bowl 馬桶 toilet flush 馬桶刷toilet flush cistern 馬桶池 toilet flush handle 馬桶按鍵 toilet paper 衛(wèi)生紙 toilet seat 馬桶座toilet seat cover 馬桶蓋 tooth brush 牙刷 tooth paste 牙膏tour package 包價(jià)旅游 towel rack 毛巾架 transient 過(guò)路客人 transformer變壓器Transportation Department 運(yùn)輸部 Travel Agent(T/A)旅行社 Traveller’s Cheques 旅行支票 tray(=dish)盤(pán) triple room 三人間trolley( trolley)貨車(chē)（例：行李車(chē)）trousers 褲子 Tshirt T恤衫Tsingtao Beer 青島啤酒 turn away 轉(zhuǎn)走的客人 turndown service 開(kāi)床服務(wù) twin room 雙人房villa 別墅VIP(Very Important Person)貴賓Visa Card(credit card)維薩卡（美國(guó)）visitor 訪客VOD（Video On Demand）視頻點(diǎn)播電視 void 作廢 Voltage 電壓volts 110伏220 volts 220伏 voucher 帳單，憑單Ｗ（16）walkin 無(wú)預(yù)訂散客 wall paper 墻紙 wall tile 墻磚wardrobe 衣柜，壁柜 wash basin 洗臉池waste paper basket( bin)廢紙筐 water jar 水瓶（廣口）waterproof(=water resistance)防水 water sprinkler 噴灑頭 weekly report 周報(bào)告 weighing scale 體重秤 white board 白板 windcoat 風(fēng)衣 writing desk 寫(xiě)字臺(tái)writing desk chair 寫(xiě)字椅 writing pad 寫(xiě)字本 Ｕ（5）underpants 內(nèi)褲 undershirt 內(nèi)衣 uniform 制服Union Pay 銀聯(lián)（中國(guó)）update 更新（日期）upgrade(downgrade)升級(jí)（反：降級(jí)）Ｖ（15）vacant room 空房vacuum cleaner 真空吸塵器 vacuum flask 保溫瓶 valet 洗衣verify(verification)證實(shí) vest 馬甲、背心 video camera 攝像機(jī)Video Cassette Recorder(VCR)錄像機(jī)Ｙ（1）YTD(yeartodate)年累計(jì)（到某日）Ｚ（1）Z card Z型卡第二篇：酒店專(zhuān)用術(shù)語(yǔ)(房務(wù)部)4Hotel Terminology(Rooms Division605)酒 店 專(zhuān) 用 術(shù) 語(yǔ)（房務(wù)部605個(gè)）Ｓ（70）safe deposit box 保險(xiǎn)箱Sales amp。 Training Department(Pamp。第一篇：酒店培訓(xùn) 專(zhuān)用術(shù)語(yǔ)(房務(wù)部)Hotel Terminology(Rooms Division605)酒 店 專(zhuān) 用 術(shù) 語(yǔ)（房務(wù)部605個(gè)）Ｅ（26）early arrival 提前抵達(dá)Early Bird Report 每日營(yíng)業(yè)報(bào)表EDP(Electronic Date Processing system)電腦室 electric fan 電扇 electric jar 電熱水壺 electric plug 電源插頭 electric socket 電源插座elevator(=lift)()電梯（參：手扶升降梯） 電子郵件employee 員工、雇員 employer 雇主Engineering Department 工程部 entrance 通道entrance lamp 門(mén)廊燈 envelope 信封 eraser 橡皮ETAEstimated Time of Arrival 預(yù)抵時(shí)間 ETDEstimated Time of Departure 預(yù)離時(shí)間 European plan 歐洲式計(jì)價(jià)（房費(fèi)不包餐）exchange rate（外幣）兌換率 exit 出口expected arrival 預(yù)抵客人 extension cord 接線板e(cuò)xpected departure 預(yù)離客人expending wallet(by date/alpha)擴(kuò)展式文件夾 extra bed( bed)加床English –Chinese Dictionary 英漢詞典 Ｆ（31）face towel 面巾facsimile(=fax)傳真 film 膠卷 Finda 芬達(dá) fire alarm 火警 fire control 防火fire exit plan 消防疏散圖FITForeign Individual Traveler 散客 float(=cash float)備用（現(xiàn)金）floor drain 地漏Floor Plan 樓層平面圖 floor tile 地磚 flowchart 流程圖fluorescent lamp 日光燈fluorescent pen(red/yellow/green)熒光筆 fly 蒼蠅foam bath 泡泡浴folio()帳單（參、bill）Food and Beverage Department(Famp。線）net rate 凈價(jià) newspaper 報(bào)紙 night audit 夜審night gown 睡袍（pajamas）no show(NS)未到nonrefundable 不可退款的 Nonsmoker 非吸煙者Nonsmoking room 非吸煙房 Nonsmoking area 非吸煙區(qū)Ｏ（6）occupancy 住客率（%）on duty 值班 operator 電話員OutOfOrder(OOO)待修房，壞房 overcoat 外套o(hù)verhead projector 投影儀Ｐ（47）PABX=PBX(Private Automatic Branch Exchange)(=switch board)電話交換機(jī)paging system 尋呼系統(tǒng) paid out 借出款 painting 圖畫(huà)pantry room 客房（樓層）服務(wù)間 pants()短褲 passenger 旅客 paper clip 曲別針 paper shredder 碎紙機(jī) pax=person 人數(shù)peep hole 窺視孔, 門(mén)鏡 pencil 鉛筆 pen holder 筆架Peony Card(credit card)牡丹卡 permanent 長(zhǎng)期的，永久的person to person( to station)找人電話（）personal 個(gè)人的Personnel amp。 Marketing Department(Samp。taxi and airline pany telephone numbers。a master console at the front desk stores code sequences for each – SUITEA single room with a bed and a sitting sleeping area may be in a bedroom separate from the parlor or living called a junior STATEMENT A document that states the unique purpose that sets a hotel apart from other mission statement expresses the underlying philosophy that gibes meaning and direction to the hotel’s actions , and address the interests of guests, management, and AMERICAN PLAN(MAP)A billing arrangement under which the daily rate includes charges for the guestroom and two meals – typically breakfast and called semi – also American Plan, European A lodging facility that caters primarily to guests arriving by Stimulating a person’s interest in a particular job, project, or subject so that the individual is challenged to be continually attentive, observant, concerned, and OCCUPANCY RATIO Measurement used to forecast food and beverage revenue, to indicate clean linen requirements, and to analyze daily revenue from multiple occupancy percentage or by determining the average number of guests per rooms called Double Occupancy OCCUPANCY STATISTICS Occupancy ratios, indicating either a multiple occupancy percentage or the average number of guests per room to forecast food and beverage ratios, indicate clean linen requirements, and analyze average daily room AUDITA daily parison of guest accounts(and non – guest account having activity)with revenue center transaction night audit, so call